Job Overview

We are seeking a Manager Global Strategic Resource for our Global Operations department, this is a fully Remote position.

The following are responsibilities related to the Manager Global Strategic Resource:

Manages all NHP procurement, logistics, inventory coordination, and client colony management activities for assigned NHP Operations programs. Serves as the primary liaison between internal stakeholders, external clients, logistics partners, and regulatory agencies to ensure successful fulfillment of NHP and related product demand. Oversees client-specific colony management, global sexually mature animal supply and demand tracking, AAV demand forecasting, logistics operations, and direct management of the NHP Logistics team. Responsible for ensuring regulatory compliance, inventory alignment, customer satisfaction, and timely delivery of animals and related services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Colony Management:

• Manage client-specific colonies from contract execution through completion of invoicing and study fulfillment.
• Maintain client colony records, including animal health records, census data, testing history, contractual requirements, and inventory status.
• Serve as the primary point of contact for client colony communications, providing routine updates regarding colony health, census changes, inventory availability, study readiness, and program milestones.
• Generate and distribute monthly inventory, census, and colony status reports to clients.
• Ensure client-specific requirements are accurately documented and fulfilled throughout the lifecycle of each colony program.

Global Demand and Supply Management:

• Track and maintain global forecasts for sexually mature NHP demand and supply.
• Identify current and projected gaps between available inventory and customer demand; communicate risks and mitigation strategies to leadership.
• Collaborate with Operations, Inventory Management, Sales, Veterinary Services, and Logistics teams to optimize inventory utilization and allocation.
•  Monitor colony inventory maturation and availability to support strategic planning and revenue objectives.
• Contribute to forecasting and establishment of animal availability timelines and lead times for internal and external customers.

AAV Demand Management:

• Track client-specific AAV demand forecasts, requirements, and program needs.
• Coordinate with internal stakeholders to monitor forecasted and confirmed AAV demand globally.
• Maintain visibility of client-specific specifications and ensure requirements are communicated to operational teams.

Order Fulfillment and Customer Management:

•  Communicate with internal and external customers to negotiate and facilitate fulfillment of NHP orders.
• Prepare quotes, assist with purchase order management, and coordinate customer documentation requirements.
• Schedule and coordinate pre-shipment testing in accordance with customer specifications.
• Assign animals to customer purchase orders and study numbers to ensure accurate inventory management and traceability.

Job Qualifications

• Education: Bachelor’s degree (B.A. /B.S.) or equivalent degree in a related discipline.
• Experience: 10 years of experience in the NHP industry. Previous direct management/supervisory experience required.
  An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure: none.
• Other: Experience in procurement, inventory management, import/export processes, and client colony management. Demonstrated customer-facing experience with internal and external stakeholders. Experience with animal database systems and inventory tracking platforms. Experience supporting global demand planning, forecasting, and supply management initiatives preferred. Comprehensive knowledge of NHP operations, logistics, inventory management, and regulatory requirements. Strong understanding of CDC, USDA, FDA, EPA, USFWS, and CITES regulations. Excellent communication, negotiation, and relationship management skills. Strong analytical, forecasting, and strategic planning capabilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office Suite, Excel, database systems, and reporting tools. Demonstrated ability to lead teams and influence cross-functional stakeholders in a global environment.

“The pay range for this position is $96,000 – $113,000 annually. Please note that salaries vary within the rangebased on factors including, but not limited to, experience, skills, education, certifications, and location.”