Job Summary

Responsible for technical support for Endosafe® (including automated NEXUS system) and/or Celsis™ and their associated systems. Support customers on Endosafe® and/or Celsis™ instrument installation, qualifications and product validation. Provide on-site training, sample testing or troubleshooting for continued customer satisfaction of our clients. Manage activities to help meet revenue targets and goals for the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understanding and application of one or more of the product lines under the Microbial portfolio (Endosafe® and/or Celsis™)
• Applies technical/scientific skills to develop existing accounts and compete for customers together with the Account Management team whether for products sales or services sales.
• Supports customer onboarding, provide customer training, qualify leads, perform test demonstrations and help close new business opportunities during customer start up and continued account management.
• Responsible for the initial training and validation/application development support for customers, ensuring full and continued utilization of Microbial Solutions products.
• Recommends or performs remedial actions to troubleshoot customer issues related to application, reagents and software for the assigned product line.
• Performs instrument qualification and installation for new customers.
• Establishes regular interface and communication with the Account Management and Field Services team to relay shared goals and targets; develop co-strategies to achieve defined targets; and work cohesively as a team to provide excellence in service to clients.
• Builds relationships with customers to influence the acceptance and use of Microbial portfolio.
• Input, manage and monitor cases on Service Cloud or SFDC.Ensures activities of the Technical Services team are continuously compliant to ISO 9001, Company local & global SOPs and data integrity principles and requirements, where appropriate.

GENERAL REQUIRMENTS

• Maintains confidentiality of all Client information according to internal SOPs, Quality Service Agreements, and regulatory requirements.
• Maintains appropriate records and documentation of activities to facilitate continuous compliance to ISO 9001, Company local & global SOPs and data integrity principles and requirements, where appropriate.
• Actively seeks improvement within area of responsibility and takes necessary action to implement such improvements.
• Must be willing to travel domestically and internationally to customers’ sites.
• Adheres to Company Policies and Procedures, including Code of Ethics and to Health and Safety requirements.
• Performs all other related duties as assigned. 

Job Qualifications

• Education: Minimally M.Sc. or equivalent in Biology, Microbiology, Life Sciences, Biotechnology or any other related scientific discipline.
• Experience: 0-5 years of relevant industry experience, preferably involving customer-facing responsibilities.
• Salary range : 4 to 7 LPA.
• Understanding of Biology/Microbiology in the Pharma setting is an advantage.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Must possess excellent communication and presentation skills. Proficient in the use of Microsoft Office applications.