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Client Manager

Req ID:  39847

Saffron Walden, ESS, GB, CB10 1XL

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Client Manager

Client Manager (Biology/Structural Biology)


Represents the company to external and internal customers, answers service related questions, interprets and clarifies customer study designs to place into proposals/contracts, develops pricing strategies for customer contracts and negotiates for maximum company revenue. Assists in developing strategies to grow current business as well as win new business. Provides valuable insight into forecasting the discovery and safety assessment services by business line, customer and facility. Ensures maximum capacity utilization by working with operations to identify studies and clients to prioritize.


  • Assist operation in drafting proposals and schedules of work.
  • Qualify bids and scopes of work with client to ensure appropriate service is provided.
  • Ensure all required legal documents are in place.
  • Follow up with clients in conjunction with Business Development to ensure that proposals are complete and answer their needs.
  • Creatively identify ways to secure open proposals by working with scientific staff, finance, management and others.
  • Identify new business opportunities with clients and liaise with appropriate internal staff for follow-up.
  • Develop and/or review proposals and SOWs for accuracy.
  • When appropriate, prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price.
  • Review and approve bid and proposal packages within authorized limits.
  • Assist management in monitoring sale pricing practices to determine accuracy and relevance to study type, service and operation processes.
  • Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
  • Ensure that scientific staff visiting clients are fully informed about clients needs.
  • Organise clients site visits.
  • Daily management of pipeline data in SalesForce.
  • Work with Project Management Office/Finance and Operations to ensure accurate pipeline data are available.               


Applicants should have:

  • Good communication skills and enthusiasm
  • Ability to work in a busy office environment
  • Proficient in Microsoft Office
  • Good numeracy and literacy skills
  • Attention to detail
  • Scientific background

About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 320 patents and 74 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


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