Client Manager - Discovery

Job Summary

The Client Manager (CM) role manages client relationships, facilitates communication between clients and CRL scientific teams, and collaborate with business development, scientific and financial staff to ensure quality customer satisfaction is provided. 

Core responsibilities include coordinating response to client requests, preparing complete and accurate quotes, and following-up with clients to complete the sales cycle and meet booking targets. Client Manager will assist with client calls or visits, update and maintain applicable databases or software, and coordinate with other client services teams.

This position will work remotely from  home office. Ideal candidates will live in the New England area to have the ability to commute into office when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate with new and existing clients, by email and/or teleconference, to determine their study needs whilst advising on CRL capabilities, standard models and/or assays. Liaise with and engage scientific experts when needed for more complex requests to ensure client needs are met.
• Develop and prepare proposals (including costing & price) in collaboration with operations, SOWs, and other related documents and deliver to the client within established turnaround times.
• Accountable to ensuring regular follow up with clients occurs to finalize contracts and progress the client towards signature. 
• Build relationships, retain, and drive growth in existing clients who frequently work with therapeutic area.
• Ensure Salesforce (and other relevant databases are updated) data are reliable, accurate and available to financial and operational colleagues for business decision making.
• Interact with Project Managers, Scientific Operations and Scheduling teams to identify the dates for study initiation, advise on prioritisation, and assist with rescheduling studies, as needed.
• Work with Business Development to ensure client requests are adequately qualified.
• Work with Business Development to ensure all appropriate legal documents (MSA, CDA, MTA etc) are in place in the required timeframe.
• Assist with client visits, including giving company tours and presentations.
• Perform all other related duties as assigned.
   

Job Qualifications

• Education: Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.
• Experience: 2-3 years customer service, laboratory, or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other:
  • Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals.
  • Strong communication and interpersonal skills.
  • Organizational skills and attention to detail required.
  • Proficient in word processing, spreadsheet, and database software.
  • Ability to work effectively and efficiently to meet deadlines.
  • Understanding of business/sales process required.
     

Compensation Data

The pay range for this position is $60-68K USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location