IT Analyst I

Req ID #:  178214
Location: 

Wayne, PA, US, 19087

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Basic Summary

We are seeking a IT Analyst I for our Biologics Testing Solutions site located in Wayne, PA.

 

You may be required to work a rotating shift schedule that may require weekend hours.

 

Assist in requirements gathering, break/fix analysis, problem resolution research, queue monitoring, root cause analysis, site communication planning, content development for incident knowledge base, training materials, and coordination of support services, and request management.


ESSENTIAL DUTIES AND RESPONSIBLITIES:

  • Assist in gathering and documenting functional and technical requirements, as well as assisting the user community to turn those requirements into an appropriate Investment Proposal, and potentially its associated CER.
  • Assist in break/fix analysis for individual and recurring support issues.  
  • Document findings and work with appropriate resources to find and deliver cost effective and timely solutions.
  • Assist in or provide queue monitoring in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs.  
  • Assist in root cause analysis of complex incidents or recurring problems.  
  • Assist in development of solutions to those problems.  
  • Document in the problem resolution knowledge database and assist in developing training materials to resolve ongoing issues or improve knowledge
  • Assist in the development of new processes and procedures to improve existing services, or to assist in deploying new support services.
  • Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GLP, SMP, SOX, etc.)
  • Perform all other related duties as assigned.


MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent in computer science or related discipline
  • 0 to 1 year of relate IT experience.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above 
  • Requires good organizational, communication and interpersonal skills.
  • Experience as a technician or intern preferred 

Vaccine Mandate
Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19.  Our main priority is the wellbeing, health, and safety of our people. We require proof of vaccination from all employees. 


Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

 

About Biologics Testing Solutions
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 18,000 employees within 100 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of >80% of the drugs approved by the FDA for the past 3 years.


Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


 
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

 

For more information, please visit www.criver.com.


Nearest Major Market: Philadelphia

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