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Technical Sales Specialist (Inside Sales)

Req ID #:  45729

WIlmington, MA, US, 01887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.



Job Summary

The Technical Sales Specialist is responsible for driving Research Model & Services sales and serving as the point of contact for all sales customer inquiries. S/he administers the sales process for specific research models, services, accounts and/or sales opportunities via phone and e-mail. The role involves engaging with existing customers and qualified sales leads while guiding customers to Research Model products and services that best meet their needs. Some of responsibilities include but not limit to are coordinating with internal specialists to address customer questions/objections, providing pricing, creating and submitting individualized quotes, negotiating and coordinating with operations to ensure delivery of research models, and closing the sales process through the point of order receipt. This individual works closely with the Sales Process Engineers to meet and exceed sales quotas for a specific territory. 


We are seeking an experienced Technical Sales Specialist (Inside Sales) for our site in Wilmington, MA.


Essential Duties:

  • Drive with customer follow-up and developing/closing Research Models and Services opportunities.
  • Point of contact for all sales customer inquiries and outbound prospecting.
  • Engage with existing customers and generating sales opportunities.
  • Establish new customers and maintain/grow existing customer accounts.
  • Establish and nurture positive, productive relationships with customer accounts including models and services end-users, management and purchasing contacts.
  • Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
  • Share customer problems/concerns with relevant departments for quality resolution.
  • Attend tradeshows routinely and aid in coordination of tradeshow events and or presentations.
  • Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.


The following are the minimum requirements related to the Technical Sales Specialist position:

  • Bachelor’s degree in a science or technical field required. Biology, Biochemistry, Genetics, Molecular Biology, chemistry strongly preferred.
  • M.S. degree in molecular biology or a related field a strong plus.
  • 2-4 years of successful sales experience with a technical life science product preferred.
  • Solid fundamental understanding of genomics and proteomics.
  • Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
  • Outstanding listening, verbal, presentation, and written communication skills.
  • Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers.
  • Strong ability to identify customer needs, obstacles to the sales process, and solutions using Charles River products and services.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 11,000 employees within 70 facilities in 18 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2016, revenue increased by 23.3% to $1.68 billion from $1.36 billion in 2015.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~70% of the drugs approved by the FDA in 2016.

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Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Boston

Job Segment: Biochemistry, Genetics, Biotech, Pharmaceutical, Science, Research