Sr. Logistics Services Specialist

Req ID #:  100304

Shanghai, CN

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 


Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 


As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary

To assist in the development of the Charles River ‘Specialist Logistics Services’ team, primarily through customer interaction, but also through operations support. Helping build and grow the team to enable the development of the service within the Charles River global site network. Including general support for shipping/logistics operations as an industry expert.


Long Description

  • Meet with internal and external customers both virtually and face to face as appropriate to help propagate business via the promotion of ‘Specialist Logistics Services’ (SLS)
  • Work with Global Account Managers and Business Development representatives to help gain business through the provision of SLS, focusing primarily on the Asia-Pacific region
  • Assist with the creation of Marketing ideas, including but not limited to service flyers and website content
  • Assist customers when they move products through the discovery phase into clinical testing, and ultimately commercialization, with trade compliance advice relating to logistics/shipping documentation and options, in collaboration with the CRL Global Trade Compliance team.
  • Provide expert shipping/logistics advice to customers
  • Assist with the training and supervision of logistics/shipping staff and the greater SLS network.
  • Ensure compliance with all SLS related business practices and forms.
  • Provide service report updates on a weekly basis, and assist in the completion of SLS metrics/logs

Short Description

Short Description

  • Assist with monitoring and production of service metrics for the logistics department to ensure continual improvement
  • Schedule vendor meetings as appropriate to monitor performance, and review KPIs.
  • Provide input and feedback to the Specialist Logistics Services global lead regarding process improvement opportunities, acting as a key change agent within the business encouraging employees to learn, understand, adjust and grow within a culture of continuous improvement.
  • Help establish a collaborative structure within the SLS department encouraging the submission of ideas, and participation in new initiatives.
  • Perform reviews of any future direct reports as applicable
  • Help Identify external training courses/seminars/conferences that would benefit the team, and ensure the maintenance of your own industry knowledge, and upcoming developments within the industry
  • Assist as necessary in the successful growth of the Specialist Logistics Services team globally

Job Qualifications

  • Education:  Bachelor’s degree (B.A. /B.S.) or equivalent in management or related discipline. Master’s degree (M.B.A/M.S.) and/or supply-chain/logistics management certificate preferred.
  • IATA training and experience
  • Experience:  Minimum of 6 years of related experience in domestic and international logistics/transportation practices. Strong experience in interfacing with regulatory agencies (e.g. CIQ, MOST, FDA, USDA, DEA, DOT, NVWA, DEFRA, MHRA and Customs agencies) and internal and external clients.
  • Experience of working within a Specialist Freight Forwarder/Courier and a CRO/Biotech facility is preferred.
  • Other:  Exceptional organizational, communication, interpersonal and presentation skills required.  Strong intrapersonal direction and motivation and prior personnel management experience are a decided plus.
  • Fluency in English and Chinese languages is a must, any additional language is a plus.



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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