Information Technology Technician Site Services

Req ID #:  101435

Mattawan, MI, US, 49071

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 


Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 


As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

Job Summary


We are seeking an expereinced Information Technology (IT) Technician - Site Services for our IT Departmant at our Mattawan, MI site.


An IT Technician is responsible for verifying that customer requests and issues are addressed efficiently and effectively and for resolving routine to moderately complex issues with the desktop computing hardware and software environment. 


The following are minimum qualifications for the IT Technician position:


  • Bachelor's degree (B.A./B.S.) or equivalent in Computer Science or related discipline, with one to two years related expereince in IT or Customer Service facing environment. Service or helpdesk expereince preferred. IT infrastructure Library (ITIL) Certification preferred but not essential. 
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Extensive knowledge of desktop hardware, software applications, operating systems and network connectivity. Knowledge of Active Directory and security procedures. Knowledge of business applications and systems. Excellent knowledge and use of custimer service best practices. 
  • Technical aptitude with IT literacy skills with an ability to learn and apply technical information in a fast-paced, demanding work environment. Ability to show initiative, pay attention to detail, plan , prioritize work load, and perform under pressure to meet SLA's. 
  • Ability to recognize, analyze, and effectively handle incidents in a timely and organized manner usine industry best practices and procedures. Ability to demonstrate logical thinking, practical troubleshooting, and problem-solving skills.
  • Ability to follow policies and procedures. Ability to quickly learn and adapt to new procedures, processes, technology and applications.
  • Strong written and verbal communication skills along with effective listening skills. Ability to clearly communicate technical concepts to non-technical people.
  • Ability to work independently and as part of a team. Willing to work flexibly and with enthusiasm. 
  • Ability to work extended hours beyond normal work schedule to include, but not limited to evenings, weekends, extended shifts, and/or extra shifts; sometimes on short notice.



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit

Nearest Major Market: Kalamazoo

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