Client Services Representative

Req ID #:  184174
Location: 

Laval, Quebec, CA, H7V 4B3

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

 

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

How will you have an impact? 

We are passionate about improving the quality of people’s lives. When you join our global family, you will help make a real difference in the world every day.

 

Why Charles River: 

We offer an excellent integration program for our new employees as well as opportunities for internal growth and career development. Our other perks include:
 

As of Day 1:
•    Competitive benefits we pay 90% of premiums (health and dental coverage).
•    Access to a savings and retirement program including an employer contribution. 
•    Vacation & Personal Day Policy.
•    Free telemedicine app for you and your family.

What will you work on?

Perform support functions for department management and staff in the preparation and coordination of study proposals, prices and Letters of Payment Authorization. Provide tactical support for assigned site-specific service areas.

 

 

•    Prepare general information and bid and proposal packages, from generic letters to full proposal responses. 
•    Use provided information to create scope of work sections for inclusion in Letters of Payment Authorization (LOPAs).
•    Prepare and track LOPAs and Amended Letters of Payment Authorization. 
•    Assist in coordination of proposals/business plans for the Global Sales and Strategic Account teams. 
•    Assist with updating and maintaining applicable databases.
•    Create and maintain department files. 
•    Coordinate logistics for client site visits including facility tours, room accommodations, airlines, ground transportation, conference rooms, catering, meal reservations, and agendas as necessary.
•    Assist in coordination of scientific staff travel to sponsors.
•    Assist with the preparation of marketing and client services presentations.
•    Perform all other related duties as assigned.
 

 

Who are we looking for?

•    Education:  Associate’s degree or equivalent in science, business or marketing related discipline.  Bachelor’s degree preferred. 
•    Experience:  1-2 years customer service or related experience. 
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•    Strong communication and interpersonal skills. Organizational skills and attention to detail required.  Proficient in word processing, spreadsheet, and database software.  
 


PHYSICAL DEMANDS:
•    Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer. 
•    Regularly provides information to and receives information from/through various technologies, media, sources and contacts.  Must be able to accurately exchange accurate information in these situations.
•    Must occasionally move about inside the office to access file cabinets, office machinery, etc. 

 

WORK ENVIRONMENT:
•    General office working conditions; the noise level in the work environment is usually quiet.
 

 

If you are interested in contributing to the well being of our communities, not only across the country but around the world, please join us and BE THE DIFFERENCE! 

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 
 

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 

 

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

 

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.
 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.
 

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
 

For more information, please visit www.criver.com.


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