Technical Service - Specialist 1

Req ID #:  211953

Hyderabad, IN Mumbai, IN

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary


We are seeking an experienced Technical Service - Specialist for our Microbial solutions division at Mumbai, Ahmedabad and Bangalore.



Responsible for technical support for Customers, Technical Service, and Technical Field Staff for automated products and their associated software/hardware/systems. Support internal and external customers with new and changes to the automated product lines. Oversee and administer Service Max software programs and Instrument support.

Essential Duties And Responsibilities:

  • Provide first line technical support for product lines for Technical Support, Field Support, and customers.
  • Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
  • Help with development and review of controlled documents such as Standard Operating Procedures, IQOQPQ documents, and Specifications. As well as assisting customers with creation and review of procedures for automated product lines.
  • Act as a software/hardware expert with all software programs associated with automated equipment.
  • Manage/Lead coordination of Service Max software updates, requirements with Technical Support.
  • Travel to customer sites to train the customer on the use of and to help field service resolve issues and provide long term corrective/preventative action for the automated products and
  • Support remote computer connection and/or at customer sites.

Job Qualifications

The following are minimum requirements related to the Technical Service - Specialist position.

  • Education: Bachelor’s / Masters degree or equivalent in computer science, or an engineering discipline. Experience: 5+ years’ experience in a software support role and product testing. Knowledge of basic computer hardware/software, including Windows and robotic laboratory systems.
  • Knowledge of basic computer hardware/software: Windows and Linux based products and robotic laboratory systems.
  • Basic understanding of SQL databases and simple query development.
  • Understanding of Biology/Microbiology in the Pharma setting is an advantage.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other: Excellent oral and written communication skills. Ability to troubleshoot independently and solve software and hardware issues.


About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


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