Client Services Manager 1

Req ID #:  108072

Frederick, MD, US, 21701 Ashland, OH, US, 44805 Malvern, PA, US, 19355 Boston, MA, US, 02116 Newark, DE, US, 19711 Durham, NC, US, 27703 Wilmington, MA, US, 01887 Worcester, MA, US, 01608 Shrewsbury, MA, US, 01545 Chicago, IL, US, 60654 Mattawan, MI, US, 49071 Willimantic, CT, US, 06226 Baltimore, MD, US, 21224 Wayne, PA, US, 19087

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced Client Manager. We are looking for someone with experience in a laboratory or research setting to provide tactical support for assigned site-specific service areas. 



  • Qualify bids and scopes of work with sponsors to ensure appropriate service is provided.
  • Follow up with clients to ensure that proposals are complete and answer their needs.
  • Creatively identify ways to secure open proposals by working with scientific staff, finance, management and others.
  • Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up.
  • Develop and/or review Letter of Payment Authorization for accuracy.
  • Prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price.
  • Provide pricing and other support for the Global Account Teams.
  • Review and approve bid and proposal packages within authorized limits.
  • Assist in monitoring sale pricing practices to determine accuracy and relevance to study type, service and operation processes.
  • Assist in making recommendations on desirable proposals based on established financial and operational criteria, as required.
  • Work with Account Management to determine scientific staff travel to sponsors.
  • Ensure that scientific staff visiting sponsors are fully informed about clients needs.
  • Ensure all required legal documents are in place.
  • Coordinate and facilitate proposal and/or letter of authorization processes to ensure smooth and timely business process flow by working with the marketing, scientific and finance staff.
  • Interact with scheduling or project management groups to identify the dates for study or service initiation and assist with needs as required. .
  • Assist with client visits, including giving company tours and presentations.
  • May provide direct daily supervision and review work of limited assigned departmental employees to ensure accuracy and adherence to pertinent departmental policies, practices, and procedures [SOPs, safety procedures and biosafety protocols]. Schedule and prioritize workload of assigned group.
  • Identify possible efficiencies for work stream of Client Services group, including coordination with other internal groups.
  • Serve as a mentor and trainer to less experienced Client Services team members.
  • Assist in the tracking and development of Key Performance Indicators within the Client Services department.
  • May assist in the interview and selection of qualified personnel. May assist in developing recommendations regarding personnel actions, including hiring, promotions and raises.
  • Perform all other related duties as assigned.



  • Education:  Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing or related discipline.
  • Experience:  5-7 years related experience in business management, marketing, project management, or communications within a technical environment (e.g., biotech, pharmaceutical, medical device company, hospital, or laboratory). Experience in a contract research and/or pharmaceutical setting preferred. Some experience in a laboratory setting is required.


About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


For more information, please visit


Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Washington DC

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