Customer Service Representative 1

Req ID #:  90936

Dublin, IE, D09

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

The Customer Care Representative position is about looking after your customers exceptionally well, building relationships both inside and outside of the organisation, being engaged and motivated to do the very best job that you can and contributing every day to the high performance of the Customer Care team. Our standards and expectations are high and so taking the initiative and using your previous experience in this position is crucial. The role is varied, and so good training and support will be given to make sure you are comfortable in your role.

This role offers a great opportunity to someone who really wants to work in a progressive company and wants to develop themselves further. If you are enthusiastic, passionate about customer service and enjoy working in a positive, collaborative environment, then this role could very well be a fit for you.

Essential Duties and Responsibilities

  • Interacting with internal and external customers daily by email, phone, teams etc 
  • AccugenixEU Customer Support-  

Web portal account management: 

  • Account creation and update 
  • Password reset 

Assist customers and Sales: 

  • Ordering and invoicing 
  • Creation of customer’s account 
  • Requests on invoices 
  • Communicate price quotations, handle requests for general product information, efficient order processing, scheduling services for customers
  • Ensuring that company operating procedures, guidelines and policies are always followed 
  • Attention to detail is hugely important.
  • Taking full ownership and responsibility for all queries that our customers may have and following up to make sure they have been looked after effectively.
  • Building relationships both cross functionally and directly with customers to ensure customers receive their order on time, in full and as requested.
  • Work with the rest of the Customer Service team to effectively manage the day to day activities – e.g. Service Cloud
  • Perform all other related duties as assigned.


  • Education: Third Level diploma or Equivalent Business Experience
  • Experience: 3+ years of customer service experience
  • Pharmaceutical Industry Experience: Preferable
  • Language: Fluent in English and French 
  • Other: 
    • Customer Service/Order entry
    • Keyboard Accuracy and Speed
    • Excellent verbal and written communication skills
    • Attention to Detail
    • Software - SAP experience, Microsoft Windows/Office, Service Cloud

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

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