Accugenix Global IT Support

Req ID #:  204191

Dublin, IE, D09

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

Job Summary


Main Duties & Responsibilities:


  • Support Global Accugenix IT Systems to ensure prioritization of issues minimal downtime.
  • Set-up of devices (pc and mobile devices) and related hardware to include configuration, installation and testing. Implementation of new hardware and software systems and the retirement/disposition of software and hardware.
  • Assist with the relocation of equipment and configuration changes.
  • Assist in the evaluation, implementation and testing of new PC packages/prototypes.
  • Provide in-house assistance to all users on PC basics.  Answer routine to moderately complex questions and resolve end-user computer and networking problems to ensure end-user productivity.  May do this via telephone, email or in person. Escalate issues to the next level of support as needed.
  • Follow through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installations.
  • Provide training and support to new and existing users on enterprise software packages and upgrades as required.
  • Produce and maintain technical information, IT standards, service policies and request forms both online and in print format to contribute to a managed workplace.
  • Assist with computer system validation activities, including the writing of IT related SOPs for GMP activities.

Job Qualifications


  • Meticulous attention to detail and high level of accuracy.
  • Knowledge of Office Products (e.g. Microsoft suite and VBA).
  • Organisational and problem solving skills.
  • Excellent interpersonal & communication skills, both written and verbal. 
  • Ability to work on own initiative as well as part of a team.
  • Flexibility - Ability to work overtime as required.
  • Experience of working in an IT support environment preferable.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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