Director, UX/UI Design

Req ID #:  152914

US Wilmington, MA, US, 01887

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 


Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 


As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary


The Design Director sets the journey standards to ensure user-centered design solutions that feature ease of use, employ best-in-class interaction design, and optimize the user experience. They are chief collaborators with the business, technical, and product leaders to understand the vision, objectives, and transformation plans to help identify opportunities for competitive advantage. Design Directors are hands-on, active problem solvers and the visionary force behind the journey design and strong influencers of the technical solution to achieve an exceptional customer-centered outcome. 

•    Help teams define and shape the experience strategy, facilitating work sessions with stakeholders and users to define key design goals and requirements. 
•    Guide designers on design strategy related to research insights, execution, continuous integration, and automated deployment
•    Manage designers across product teams to achieve consistent, delightful, and impactful user experience. 
•    Coach designers on best-in-class, industry trends, and opportunities to push boundaries of design and strategy execution.
•    Engaging with delivery of work, where the work occurs to help empower and provide the right tools to deliver sprint goals
•    Identify and remove team impediments
•    Work with POs to align the roadmap to vision and continuous insights to ensure voice of the customer is heard
•    Constantly look for better ways of solving technical problems and designing the solution, not afraid to challenge the status quo
•    Synchronizing customer research and map customer journeys for the constituent across teams
•    Synthesize customer insights across research by each team at the journey level

Job Qualifications

•    Bachelors Degree in Computer Engineering or related field.
•    Minimum of 10 year technical experience, Minimum 5 years of Leadership experience. 
•    Cross Team (multiple teams)  and Cross Product  (multiple products) experience required.  
•    Ability to direct clear and creative artifacts (e.g., task flows, wireframes, mockups and prototypes to guide consistency across teams) 
•    Seasoned design expertise with deep insight into newest methods, trends, and design operations
•    Significant experience driving design outcomes in an Agile infrastructure, environments, and deployment strategies
•    Can make design decisions at a team and product level
•    Experience working on projects that span multiple organizations and business units 
•    Experience in Agile Development as a designer
•    Understands relationship between Product Owner, Scrum Master, and rest of the team, with a strong sense of design thinking
•    Experience managing design priorities within the backlog 
•    Strong communication skills with ability to align the organization on complex product decisions while advocating the voice of the customer
•    Active coach and mentor whose goals are to grow and maximize the team’s potential
•    High energy and passionate individual who inspires teammates to reach their maximum potential
•    Embraces a culture of trust and complete transparency
•    Promotes free thought – is energized by ideas from others in team
•    Brave and rebellious, willing to challenge status quo

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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