Job Summary

The operations coordinator is responsible for working with management, study directors, and support staff to plan training to meet the needs of upcoming study protocol functions in accordance with applicable Standard Operating Procedures (SOPs), and/or Animal Welfare regulations. The individual in this role completes work independently, assists others in the completion of their work, and uses assigned resources effectively to provide quality data and meet project deadlines. An Operations Coordinator will not have direct reports, but will assess technical performance, serve as a mentor, and provide management with input on development opportunities for staff.  The operations coordinator will also act as a Learning Management System (LMS) Administrator which is responsible for: implementing and maintaining an LMS at the site as well as the day-to-day operations of the LMS, including: training users; editing and publishing learning content; system improvements and resolution of system issues. The individual in this role also generates reports and assists learners with accessing and leveraging learning resources.
 

Essential Duties and Responsibilities:

• Schedule initial training of incoming technical staff, working with Talent Acquisition, training management, and production management.  
• Identify upcoming needs for intermediate to advanced technical skill attainment across relevant production areas. Coordinate with management, Study Directors, Veterinary staff, and subject matter experts to schedule and execute training on a timeline to meet necessary study deadlines. This may include scheduling support for the development or training of novel or non-standard techniques. 
• Provide daily direction to training staff and verify or assist with preparation for scheduled training, including acquiring non-inventory supplies or equipment, and scheduling functions within electronic documentation systems. 
• May serve as a liaison between production project leads, management, study directors, and/or other necessary parties to schedule training during regularly scheduled study functions. 
• May monitor conduct/efficiency of training staff or serve as a mentor for training staff; provide feedback to department supervisors to support development opportunities.   
• Identify potential scientific issues with skill execution and participate in the development of resolutions. 
• Schedule and conduct communication meetings; work with staff and management to provide direction and obtain feedback. 
• Schedule studies/staff based on operational department needs.
• May assist department leadership in performance review processes and assist with interviewing/selecting new staff members. 
• May support the creation and/or update of studies within Provantis.
• Perform all other related duties as assigned.
   

Job Qualifications

• Education: High school diploma or General Education Degree (G.E.D.) required. Bachelor’s degree (BA/BS) or equivalent in a biological science, preferred.
• Experience: at least 3 years of relevant experience.
• Experience with eLearning, training and developing of employees, and/or learning system administration.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure: Functional certification preferred. Others may be required by local government.
• Experience training staff in a CRO environment preferred. 
• Demonstrated ability to consistently and effectively produce high quality results, interpret protocol requirements, troubleshoot quality issues, and record accurate study and departmental data.
• Demonstrated ability to perform data entry with a high degree of accuracy, analyze and troubleshoot technical issues, and manage projects.
• Ability to communicate verbally and in writing at all levels inside and outside the organization.
• Excellent written and verbal communication skills. Fluent in English.
• Ability to manage multiple tasks and priorities to achieve goals.
• Computer skills (e.g., Microsoft Office Suite), commensurate with essential functions, including the ability to learn a validated system.
• Ability to ensure that a safe working environment is maintained by observing all safety procedures and working methods by making proper use of protective clothing and equipment, and by reading, understanding, and following all safety documents issued or notified of.
• Ability to ensure the integrity of the studies and fulfill the regulatory agencies requirements by performing the activities according to, Standard Operating Procedures (SOP), Business Operating Procedures (BOP) and the Institutional Animal Care and Use Committee (IACUC) rules.
• Ability to exercise independent decision-making and self-manage under the direction of a technical supervisor.
• Ability to work extended hours beyond normal work schedule to include, but not limited to evenings, weekends, extended shifts, and/or extra shifts, sometimes on short notice.
• Ability to work under specific time constraints.

This position is on site at the Kansas Location.

The pay range for this position is $64-72k/year.  Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.