Job Summary

The HR Shared Services Associate is responsible for providing first-line support to employee and manager on HR, Payroll and benefit inquires. This role ensures accurate and timely resolution of cases through the HR shared services model, while maintaining a high level of confidentiality and delivering exceptional customer service.  The associate supports the administration of HR processes, employee data management, and compliance with company policies and employment regulations.

• Serve as the primary point of contact for employees and managers via case manage system, email, and teams channel.
• Provide guidance on HR policies, programs, and procedures, including payroll, benefits, leave of absence, and general HR inquires.
• Process employee data transactions in HRIS (hires, terminations, job changes, compensation update, etc.) with accuracy and timeliness.
• Ensure cases are managed within defined service level agreements (SLAs) and escalate complex issues to HR Business Partners or Center of Excellence as needed.
• Maintain confidentiality of sensitive employee information and adhere to data privacy regulations.
• Support onboarding and offboarding processes, ensuring a smooth employee experience.
• Enter personnel/employment data into the company’s HRIS system. Ensure that data recorded in the system is accurate and timely.
• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
• Identifies and submits system defects, process improvement opportunities and assists with system enhancement testing.
• Flag and seek resolution of data inconsistencies, including missing information and/or information that is out of line with job structure.
• Fosters and maintain productive working relationships with HR Business Partners and Functional areas.
• Conduct validation with reasonable checks and analysis of data received prior to making changes in the system to avoid errors.
• Participate in the implementation of new systems. Perform all other related duties as assigned.
• Perform regular audits of data in the HRIS system to identify any inconsistencies.
• Correct data as needed, or guide others to correct their errors ensuring the corrections are completed.
• Assist in maintaining FAQs for employees and managers.
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance employee self-service tools.
• Run standard HR reports to support audits, compliance and leadership needs.

Profile and Requirements

Education  

Associate degree (A.A./A.S.) or equivalent in related discipline preferred. Early track record of experience in HR Operations, Shared Services, Customer Support or other related HR Experience.

Workplace Requirements

• Ability to work remotely, with sufficient equipment and space to productively conduct work.
• Familiarity with HRIS systems (SAP, SuccessFactors, Case Management (e.g, Neocase/Service Now).
• Strong customer service orientation with excellent written and verbal communications skills.
• High attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in MS office applications including Excel, and Power Point and Word.

Key Competencies

• Problem-Solving & Critical Thinking
• Customer Focus
• Collaboration & Teamwork
• Process Orientation
• Data Accuracy & Compliance
• Continuous Improvement

This is a fully remote role requiring high levels of self motivation, exemplary attention to detail, strong IT abilities and professional customer care skills. In return we offer a comprehensive salary and benefits package.