Job Summary

The Account Manager I / II is responsible for achieving quarterly and annual Celsis and Accugenix sales targets for assigned region. They will work closely with Management and cross functional teams to develop new Microbial business.  

This position will be remote and manage Consumer accounts within North America.  The role will require regional travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with internal teams (SPS, PM, Management, etc.) to increase market share and revenue at assigned accounts.
• With direction from management, generate account-specific sales strategies to sell all company products and services.
• Work with management to prepare and provide accurate account forecasts for assigned accounts/territories when required by management.
• Develop and qualify account leads through frequent customer contact and prospecting.
• Conduct regular Business Review meeting based on customer prioritization to assess any challenges and/or gather intel on reagent usage.
• Utilize customer input from Field Customer Support to identify cross selling/upselling opportunities and competitive activities.
• Monitor key metrics (service usage, complaints) to intervene before dissatisfaction escalates.
• Build relationships with customers to influence the acceptance and use of company products and services.
• Communicate available product and services and inform customers of new products and services in a timely manner.
• Effectively utilize CRM (SFDC) to capture customer information to included but not limited to accurate pipelines and effective opportunity management and activity documentation.
• Work closely with the specialist sales staff to ensure that the customer has a cohesive and responsive team throughout the sales process.
• Proficient in knowledge of competitor profiles and is able to develop positioning to influence potential customers.
• Consistently achieve all revenue targets.
• Proficient in selling Celsis and Accugenix Products and Services.
• Complete all required sales documentation in a timely manner.
• Participate in sales meetings and trade shows as required.
• Share customer problems/concerns with all appropriate departments for quality resolution.
• Perform all other related duties as assigned.
• Prepare and implement a comprehensive territory management plan to indicate target opportunities and expansion of existing accounts and an analysis of competitor accounts.
• Participate in and provide feedback to internal Pilot teams.
• Lead customer and internal webinars/trainings.
• Lead Sales meeting sessions and participate through presentations, etc.
• Participate in internal development program as requested. Options include mentoring program, specialization of brand knowledge, marketing, key account management or sales leadership project participation.
• Participate in internal beta testing applications if applicable.
• Coordinate events within your territory to generate new leads and opportunities.
• Completed Challenger Sales Training and effectively applies it to their sales strategy and communication with potential customers.

Job Qualifications

• Education: Bachelor’s degree (B.A. /B.S.) or equivalent in life sciences, sales or related discipline.
• Experience: AM II = Minimum 5 years sales experience, preferably in life science or Consumer industry. If no sales experience, must have experience with Celsis, RMMs, and/or Microbial Identifications.  
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for specific education and experience listed above.
• This position requires frequent domestic travel.
• Other: Excellent communication and presentation skills. Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e-mail).

Compensation Data

The pay range for this position is $85K – 120K USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.