Supervisor Credit & Collections

Req ID #:  64046

Wilmington, MA, US, 01887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking a Credit & Collections Supervisor for our Corporate site located in Wilmington, MA.


The following are responsibilities related to the Credit & Collections Supervisor:

  • Supervise and coordinate activities of employees engaged in the investigation and review of credit risks and the collection of receivables.
  • Act as a central point of contact for both customers and employees for all routine credit and collection matters. 
  • Maintain SOX/404 compliant documentation.  
  • Work with client services, business development, and customer service, study monitors and all other related CR staff at all U.S. locations to ensure proper documentation is in place to eliminate customer disputes and assure timely collection of invoices.
  • Provide Dun & Bradstreet Reports as requested inclusive of an analytical review of the financial stability of the client and recommend course of action to manager.
  • Provide daily supervision, guidance and review work of assigned departmental employees to ensure accuracy and to ensure adherence to pertinent departmental policies, practices, and procedures.  Schedule and prioritize workload of group members.
  • Assist in the interview and selection of qualified non-exempt personnel.  Recommend personnel actions, including hiring, promotions and raises.  Partner with Human Resources and departmental management to assist in the handling of disciplinary issues.  Draft appropriate personnel action paperwork.
  • Identify training and development needs of direct reports.  Assist in the development, implementation and delivery of departmental training programs; ensure that direct reports receive departmental orientation and necessary on-the-job training.  Oversee maintenance of group training manual and training records.
  • Assist in preparation and delivery of salary and performance reviews of direct reports.
  • Schedule overtime as authorized.  Review and approve time cards.  Coordinate vacation/time off schedules.
  • Recommend short-range operating objectives, organizational structure of direct reports and staffing requirements.  Assist in the development of a departmental plan for backup and succession of key technical personnel.
  • Ensure optimum performance of group function.  Recommend and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.
  • Perform all other related duties as assigned.

The following are minimum requirements related to the  Credit & Collections Supervisor position:

  • Bachelor’s degree (B.A./B.S.) or equivalent in a related discipline.
  • Five (5) years credit and collections experience with two (2) years supervisory experience

The following are preferred qualifications related to the Credit & Collections Supervisor position:

  • Experience with SAP System
  • Moderate-Advanced level of experience with Microsoft Excel

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet