Sr. SFDC Analyst

Req ID #:  99853

Wilmington, MA, US, 01887 Saffron Walden, GB, CB10 1XL Raleigh, NC, US, 27610 Spencerville, OH, US, 45887 Tranent, GB, EH33 2NE Mattawan, MI, US, 49071 Horsham, PA, US, 19044 US Ashland, OH, US, 44805 Charleston, SC, US, 29407

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 


Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 


As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary


The Senior Analyst supports the delivery of projects and enhancements to our SFDC ecosystem, including Sales Cloud, Service Cloud, Apttus Conga CPQ and CLM, Einstein, Pardot, etc., within an Agile environment.  The role acts as a liaison between IT and the business, and will help solve complex problems and develop innovative solutions by working collaboratively with the admin, development, data, and architect teams. He/She will solicit and document user stories from our business partners, and work to ensure the technical solution meets the customers needs at the highest quality possible. 



•    Work with end users to gather, understand, and define business requirements
•    Prepare scope documents for each project or initiative to record the defined user stories/reports/dashboards/solution/changes, and agree on timing, resources, and deliverables
•    Document Salesforce platform processes and workflows
•    Communicate with team, as well as key business stakeholders about project challenges
•    Leads and facilitates the gathering of customer needs and objectives to evaluate new applications or enhance existing applications
•    Ensure solution meets the requirements and expectations of the business by defining success criteria upfront
•    Ability to prioritize business needs in implementation based on scope and timeline
•    Carry out discovery workshops
•    Monitor deliverables and ensure projects are being completed on time and on quality
•    Maintain a holistic view of all business system processes and users, to understand functional impacts with regard to configuration, process, workflow and reporting
•    Prepares communications and makes presentations on solution alternatives and system enhancements
•    Work with the Global SFDC Solution Architect and developers to identify solutions to meet the business needs
•    Understand internal master data, data flow, sytems of record, and perform impact analysis, troubleshoot issues, etc. 
•    Develops reports, data tables, graphs, and charts to effectively communicate relevant data and information to others in the organization
•    Adhere to quality standards, pertinent regulatory requirements, and to departmental policies, practices and procedures. 
•    Stay up to date on new features in Salesforce releases
•    Other responsibilities as assigned


Job Qualifications


•    Education: Bachelors degree or equivalent required. Salesforce Admin certification, or working towards certification, preferred.
•    Experience: 8 or more years of Salesforce experience, and hands on experience using standard Salesforce and Apttus tools.
•    Experience working within an Agile environment
•    Strong analytical, strategic thinking and problem-solving skills 
•    Excellent communication and interpersonal skills 
•    Ability to use business acumen to develop solutions to functional and technical issues and be results driven



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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