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Sr. Director, Global Applications Delivery

Req ID #:  42104

Wilmington, MA, US, 01887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

The CRL IT organization is looking for an energetic professional to build and lead a Global Application Service Delivery practice within Project Delivery. In this role, they would have responsibility for the delivery of technology thru new implementations, acquisition integrations, upgrades and large enhancements for applications such as SAP and The Sr. Director, Global Application Delivery will work closely with other IT service areas to deliver business technology with speed, quality and at the best possible cost. Through excellence in Project Delivery, they will help to achieve and maintain a high level of employee engagement, customer satisfaction and team productivity.

  • Accountable for building and maintaining a high performing team.
  • Accountable for defining and enabling the practices that deliver Global Application delivery services for Project Delivery.
  • Accountable for maximizing the flow of work through Global Application delivery services while delivering on our value promise:  on-time, on-budget, on-quality and on-scope.


  • Team selection and induction: Recruit best fit talent.
  • Build Relationships: Build the personal connections that foster trust, commitment, and teamwork.
  • Teambuilding: Encourage activities and dialogue to motivate team members to increase the overall performance of the team.
  • Coaching & Mentoring: Develop team members so they can perform and deliver the best possible results; Mentor team members two levels removed for purposes of development and succession.
  • Context setting: Communicate mid and long-term strategy and goals of the organization and any relevant background necessary to understand task assignment.
  • Planning: Ensure team members understand the business value of what they’re doing and can articulate it in planning sessions.
  • Commitments: Ensure commitments are met.
  • Task Assignment & Adjustment: Lead team by providing a clear articulation of direction and expectations (PC/QSTR); Control the level of work in progress to optimize flow for each direct report, adjusting to changing conditions.
  • Monitoring: Measure the team’s performance against organizational goals.
  • Continuous Improvement: Ensure continuous improvement of operations (POOGI – Process of ongoing improvement).
  • Appraisal: Provide feedback on performance.
  • De-selection/dismissal: Remove team members from roles as appropriate.
  • Adhere to pertinent regulatory requirements and to company policies, practices and procedures.
  • Manage financial budgets and forecasts to remain within commitments while achieving goals.
  • Perform all other related duties as assigned. 


The following are minimum requirements related to the Sr. Director, Global Applications Delivery position.

Education: Bachelor’s degree (B.A./B.S.) or equivalent in computer science, engineering, business administration or related discipline.

Experience: Minimum of twelve (12) years application delivery experience. Consulting and ERP experience preferred.


  • Effective communication skills for large, multi-national audiences.
  • Management acumen – Solid understanding and demonstrated ability to:
    • Build and manage a high performing team.
    • Strong leadership and interpersonal skills including collaboration, influencing & aligning.
    • High Emotional Intelligence (EQ).
    • Relationship building.                                                                                                                                                                      
  • Business acumen – Experience managing budgets, understanding of customer value.
  • Operational Performance – Understanding of and/or experience with Theory of Constraints (TOC).
  • Experience and/or understanding of Critical Chain Project Management (CCPM).

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


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Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Boston

Job Segment: Biotech, Manager, ERP, Consulting, Engineer, Science, Management, Technology, Engineering