Share this Job

Senior IT Systems Analyst: Sales and Marketing, Corporate Communications, Enterprise

Req ID #:  45487

Wilmington, MA, US

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced Senior IT Systems Analyst for our IT Technology Partner Team located in Wilmington, MA.


The Senior IT Systems Analyst will partner primarily with the Sales and Marketing, Corporate Communications and other Enterprise business functions to understand the business landscape through dialogue and observation and then leveraging this business knowledge along with their understanding of various technologies to “translate” that into identifying business needs/requirements, configuring a system or partnering with technical teams and/or developers to solve various business problems with technology.  Additionally, this role may also support other business functions in a similar capacity.


Partners with other technical teams and/or developers to  design, configure and build system specifications to work to solve various business problems with technology.  Acts as a liaison with functional teams and other technology areas.  Documents and may test functionality of the system; corrects deficiencies and may adjust configuration as required to reflect improvement in business process, data management/integrity, application effectiveness. Evaluates integration between applications and infrastructure, operational requirements, and characteristics/functionality of overall system. Responsible for meeting software compliance and company’s system architecture standards. 


The following are responsibilities related to the Senior IT Systems Analyst:

  • Applying technical and business knowledge to successfully perform their activities and achieve their accountabilities
  • Applying the TOC (Theory of Constraints) thinking tools
  • Unpacking the business problem, articulating the needs from business partners
  • Translating core business problems and needs into technology solutions
  • Asking good questions through the art of humble inquiry
  • Providing radical candor feedback to business partners
Job Requirements

The following are minimum qualifications related to the Senior IT Systems Analyst position:

  • BA/BS degree in Marketing, Operations, Computer Information Systems, or related degree or equivalent practical experience
  • Minimum 8 years of relevant experience
  • Prior experience in roles working within or closely with the Sales and Marketing functions
  • Prior experience in technology roles and environments leveraging, and/or other Marketing tools such as Pardot, Drupal, SharePoint or other web development technologies.  Additionally BI and Analytics tools and technologies is desired.
  • Prior experience with pricing, quote generation and contract management processes and technologies.
  • Strong verbal and written communication skills

About Business Technology Partnership

The Business Technology Partner (BTP) organization partners with corporate and business functions as the “face of IT.  The broader team is responsible to collaborate with the business through problem definition, solution assessment and design and through the implementation of technology solutions, in partnership with Project and IT service delivery teams.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet




Nearest Major Market: Boston

Job Segment: Biotech, Systems Analyst, Developer, Information Systems, Pharmaceutical, Science, Technology