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Lead Master Data Specialist

Req ID #:  45859

Wilmington, MA, US

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking a Lead Master Data Specialist for our IT Master Data Service Delivery Group site located Wilmington, MA.


The Lead Master Data Specialist will be responsible for developing, maintaining and testing Master Data transactional data within our ERP system and Master Data Management (MDM) systems. This includes supporting the data conversion efforts associated with system deployments and acquisition integration activities. The analyst will work closely with business leaders, functional leaders, organizational units, and subject matter experts to ensure the health of data.  Solid technical skills blended with a value-to-business mindset are key to success in this role.


The following are responsibilities related to the Lead Master Data Specialist position:


  • Create and manage Master Data elements (Customer, Materials/products, Vendor, Pricing etc. including hierarchies) across MDM and ERP Systems.
  • Manage global master data across all sites and businesses in partnership with operational data owners.
  • Develop and test functional specifications for system changes
  • Assist with SAP configuration activities related to supported functional area(s).
  • Ensure optimal data structure within assigned areas to meet functional needs
  • Develop and deliver the necessary training for all users in their respective areas.
  • Ensure data completeness, integrity and accuracy, including providing quality assurance over data entered by others.
  • Develop and/or update, deploy, and align Master Data standards across geographies and business areas. 
  • May oversee the work of other implementation and production support staff and/or consultants
  • Assist with updating Business Processes/SOPs to align with changes in master data standards. 
  • Create consistent master data KPIs across all applications and analyze and report as required. 
  • Provide the training and support to all colleagues in creating and understanding use of data within ERP and operational systems; identify impacted users. 
  • Serve as super-user for material, vendor and customer data. 
  • Troubleshoot and resolve assigned Service Desk incidents in a timely fashion related to data issues; update tickets accordingly.
  • Adhere to internal procedures and controls as required by Sarbanes Oxley. 
  • Partner with colleagues and other functional teams on opportunities to reduce data errors. 
  • Work with Sales, Finance and Operations groups to continually improve processes.
  • Maintain an understanding of source data and appropriate data ownership, governance and stewardship.
  • Ensure adherence to quality standards
  • Serve as a tester for MDM system changes/enhancements.


The following are minimum qualifications related to the Lead Master Data Specialist position:


  • Education: Bachelor’s degree (B.A./B.S.) or equivalent in business, computer science or related discipline required.  MBA preferred.
  • Experience: 7+ years of Web Technology experience including administration, technical support,  and analysis within a large size organization
  • Experience managing WIP (incl. reducing multi-tasking)
  • Communication skills – oral and written
  • Customer service skills 
  • Skill in effectively partnering with technical and non-technical resources
  • Understanding of regulations applicable to IT Service Delivery - Global Applications (GxP, SOX, GDPR, etc)

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet




Nearest Major Market: Boston

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