Inside Sales Specialist, Biologics

Req ID #:  105431

Wilmington, MA, US, 01887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary


We are seeking an Inside Sales Specialist for our Biologics business unit to be located remotely in the U.S. The Sales Specialist is responsible for driving Biologics sales and serving as the point of contact for all sales customer inquiries. The Sales Specialist administers the sales process for specific Biologics accounts and/or sales opportunities via phone and e-mail. The role involves engaging with existing customers and qualified sales leads while guiding customers to Biologics products and services that best meet their needs. 


The following are responsibilities related to the Inside Sales Specialist:


•    Drive with customer follow-up and developing/closing Biologics opportunities.
•    Point of contact for all sales customer inquiries and outbound prospecting.
•    Engage with existing customers and generating sales opportunities.
•    Establish new customers and maintain/grow existing customer accounts.
•    Establish and nurture positive, productive relationships with customer accounts 
•    Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
•    Share customer problems/concerns with relevant departments for quality resolution.
•    Attend tradeshows routinely and aid in coordination of tradeshow events and or presentations.
•    Participate in Global Sales meetings as required.  
•    Complete all required sales documentation in a timely manner.    
•    Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.


The following are minimum qualifications related to the Inside Sales Specialist position:


•    Bachelor’s degree in a science or technical field required. Biology, Biochemistry, Genetics, Molecular Biology, chemistry strongly preferred.
•    2-4 years of successful sales experience with a technical life science product preferred.
•    Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
•    Outstanding listening, verbal, presentation, and written communication skills.
•    Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. 
•    Strong ability to identify customer needs, obstacles to the sales process, and solutions using Charles River products and services.
•    Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
•    Experience working with Salesforce, Microsoft Dynamics or a similar CRM database a plus.
•    Strong business sense, instinct, and personal drive.
•    Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.


About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

Nearest Major Market: Boston

Job Segment: Biochemistry, Genetics, Biotech, Molecular Biology, Scientist, Science