Inbound Lead Development Specialist

Req ID #:  99292

Wilmington, MA, US, 01887 US Reno, NV, US, 89511 Baltimore, MD, US, 21224 Chicago, IL, US, 60654 Roanoke, IL, US, 61561 Shrewsbury, MA, US, 01545 Worcester, MA, US, 01608

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an Inbound Lead Development Specialist to join our Corporate Marketing team based remotely. The Development Specialist will qualify and record new leads within Salesforce Service Console for specified business line. Triage incoming product inquiry e-mails, web forms, phone calls, and live chats to the applicable business group. Ensure customers’ questions/concerns are directed to appropriate staff.


The following are the responsibilities related to the Inbound Lead Development Specialist position:

•    Serve as the first contact for new business leads, providing a world-class customer experience.
•    Build and foster relationships with new prospects prior to passing leads to Sales team.
•    Qualify new leads via phone calls, web forms, e-mails, and live chats prior to passing to the Sales team or another team for further nurturing if needed. 
•    Document details regarding customer communications in Salesforce. 
•    Partner with business line marketing teams for training and business objectives to effectively serve customers and leads. 
•    As appropriate, refer calls, questions, or problems to the Professional Staff, Client Relations, Product Management, or external organizations.
•    Serve as a customer liaison for problem solving.
•    Perform literature searches for internal and external customers.
•    Obtain reprints of articles from external sources.
•    Follow-up with Professional staff and others to whom questions were referred, to insure timely processing of customer inquiries.
•    Maintain a working knowledge of all company product lines and expertise of a specific product line as assigned (i.e., Biologics, Discovery, etc.).
•    Perform all other related duties as assigned.

Job Qualifications

The following are the qualifications related to the Inbound Lead Development Specialist:

•    Education:  Bachelor’s degree (B.A/B.S.) or equivalent in life science related field (e.g., Biology) or related discipline.
•    Experience:  Two to four years of experience 
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•    Certification/Licensure:  None.

About Corporate Functions 
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


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