Director, North America Integrated Facility Management (IFM) & Lab Equipment Maintenance (LEM)

Req ID #:  78751

Wilmington, MA, US, 01887 US

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


Job Summary

We are seeking a Director, North America Integrated Facility Management (IFM) and Laboratory Equipment Maintenance (LEM) for our Corporate site located in Wilmington MA.  This is a remote position and can be located anywhere in the U.S


The Director, North America IFM and LEM will be responsible for providing operational, technical and strategic oversight of the IFM/LEM platform for global program application. Develop, implement and support best practices as it relates to policies, processes and governance across all North American sites for IFM/LEM program. Responsible for fostering a culture of compliance across the IFM platform in collaboration with Procurement, Operational Business groups and other service areas.  Ensure delivery of the business case for outsourcing and act as a liaison between the organization and contractor in the development of positive relationships.  Provide leadership in the region and manage issue escalations & resolutions.  



The following are responsibilities related to the Director, North America IFM and LEM:

  • Ensure delivery of the business case for outsourcing and provide leadership in the region. 
  • Act as liaison between Company and Contractor for conflict resolution. Build a positive relationship and ensure contractor commitments are delivered.  Manage issue escalations & resolution.   May Chair or lead Governess Committee for arbitration.
  • Develop best in class practices and support roll out and adherence of policies and process across all sites. Support the creation and governance of the IFM/LEM Playbook. 
  • Support and address all operational concerns and work though roadblocks as it relates to IFM-LEM. 
  • Identify the areas of IFM/LEM service delivery for which compliance is required. Develop objectives for each targeted activity, prepare a process for carrying out the objective and define the manner in which compliance will be satisfied. Balance risk and compliance needs with business strategies to guide decisions for related process requests. Continual monitoring and measurement of program effectiveness though development of KPI’s and reports.
  • Monitor regulatory changes and provide guidance on the implementation of any required changes and proactively integrate new requirements into compliance programs. 
  • Initiate monitoring activities designed to evaluate the effectiveness of controls for mitigating risks. Escalate to executive leadership, with recommendations, for the appropriate course of action matters that are identified during the course of discharging risk and compliance responsibilities. 
  • Act as an internal consultant creating synergy among the disciplines (Technology, Engineering, Sourcing, EH&S, Finance, HR etc.) by identifying and documenting compliance processes, procedures and cross-functional touchpoints.
  • Lead in such a way that motivates the team to be fully engaged and thriving within a matrix environment. 
  • Act as a Stakeholder in identifying operational deficiencies that result in waste. 
  • Develop and understand LEM/IFM's strategies, goals, and translate those into actionable business opportunities. and plans.  Ensure these align to the wider business strategy, drivers and external environment.
  • Develop, implement and use data driven metrics to support/recommend decisions. Drive continuous improvement processes and consistent delivery.  
  • Interface with IFM/LEM Procurement, (Transition, Optimization and Transformation), Engineering, EH&S, and collaborate with Development, Sourcing, Technology, Corporate Legal, Human Resources, Client Accounting/Finance, Risk Management and other lines of business.
  • Partner with senior management to develop strategies and provide expert advice and guidance on the evaluation of the program.  
  • Integrate activities with those of other major organizational units (e.g. segments, departments, functions).
  • Develop and recommend departmental budget and authorize expenditures.
  • Develop and oversee the implementation of departmental training programs.
  • Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures [SOPs, safety procedures and biosafety protocols].
  • Perform all other related duties as assigned.
Minimum Requirements:

The following are minimum requirements related to the Director, North America IFM and LEM position:

  • Bachelor’s degree or equivalent in engineering or related discipline; or an equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience.
  • Ten or more years related experience in cGxP Facility Operations.
  • Ability to interact professionally and comfortably with Senior Leadership.
  • Strong interpersonal and communication skills with the ability to communicate well in both oral and written reports. Excellent collaboration, and persuasion skills with the ability to lead teams of individuals who have diverse backgrounds and opinions.
  • Proficient in MS Office Suite, CMMS, project scheduling.
Preferred Qualifications:

The following are preferred qualifications related to the Director, North America IFM and LEM position:

  • Master’s degree preferred.
  • Licensed Engineer or equivalent


About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity 

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.





Nearest Major Market: Boston

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