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Director, IT Monitoring Services

Req ID #:  39824

Wilmington, MA, US, 001887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced Director, IT Monitoring Services for our Information Technology group.
This is a global position that employees from all sites can apply to.

The CRL IT organization is looking for an energetic professional to build and manage an IT Monitoring service within the IT Service Delivery group. This service provides 24x7 monitoring of the global IT production environment. The IT Monitoring team will be responsible for providing performance and status information for all global IT systems and for the collection of monitoring data that can be trended over time to identify system issues before they become incidents. The Director, IT Monitoring Services will develop the strategy for IT monitoring services and will work closely with other IT service areas to ensure this strategy is aligned to the overall strategy for IT and the Charles River business.

  • Accountable for building and maintaining a high performing team capable of 
    • 24x7 monitoring of the global IT Production Environment
    • Defining alert thresholds for system performance and capacity events. Thresholds should be set such that potential issues are identified before they become full incidents.
    • Engaging with support or service teams to remediate events detected by monitoring services.
    • Monitoring of batch processes. Alert system owners and customers when batch jobs do not complete as expected.
    • Providing dashboards and reports on current and historical performance of the IT environment. This information should be accessible by all levels in IT.
  • Accountable for defining and enabling the practices for delivery of IT services.
  • Accountable for maximizing the flow of work through the IT Monitoring team while delivering on our Value Promise:  on-time, on-budget, on-quality.

The following are minimum requirements related to the Director, IT Monitoring Services position.

Education: Bachelor’s degree (B.A./B.S.) or equivalent in computer science, engineering, business administration or related discipline.
Experience: Minimum of eight (8) years IT experience. Life sciences industry experience preferred.

  • Effective communication skills for large, multi-national audiences.
  • Management acumen – Solid understanding and demonstrated ability to:
  • Build and manage a high performing team.
  • Strong leadership and interpersonal skills including collaboration, influencing & aligning.
  • High Emotional Intelligence (EQ).
  • Relationship building.
  • Business acumen – Experience managing budgets, understanding of customer value.
  • Understanding of IT Service Management frameworks and practices (ie ITIL).
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.


About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


For more information, please visit


Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

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