Customer Service Representative (Temporary)

Req ID #:  84231

Wilmington, MA, US, 01887

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

Job Summary

We are seeking a Customer Service Rep I at our Wilmington location.  


*This is a full-time, temporary opportunity.


The Customer Service Rep I will be responsible for the following:


  • Process customer orders for products and services, including changes to existing orders, establish new customer accounts, update existing accounts with data management group; record lost orders and send order confirmations
  • Respond to basic inquiries regarding products and services
  • Communicate and follow up on price quotations
  • Communicate animal availability, product information, and delivery schedules
  • Resolve basic problems and customer complaints
  • Follow up on complaints to ensure customer expectations are satisfied
  • Serve as liaison between Production at all CRL facilities and other support groups to effectively process orders and satisfy customer requests
  • Coordinate with transportation carriers regarding shipments
  • Coordinate information regarding new business, customer issues or other pertinent customer information to account managers
  • Process routine reports as required
  • May handle dedicated account(s)
  • Utilization of Sales Force, SAP and Live Chat

Minimum Requirements:


  • Associate's degree (A.A./A.S.) or equivalent in business, life science or related discipline required.
  • One year related experience.
  •  An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Proven multi-tasking skills and strong organizational skills.    


Preferred Qualifications:


  • Bachelor's degree (B.A./B.S.)
  • Experience with a CRM (Sales Force and SAP)
  • Call Center experience .  

About Corporate Functions 
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


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