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Business Support Coordinator

Req ID #:  42992

Wilmington, MA, US

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking a Business Support Coordinator located at our Wilmington, MA location.


The following are responsibilities related to the Business Support Coordinator:

Provide dependable, quality customer service.  Coordinate new and existing customer activities including internal and external communications, response to product inquiries, efficient order processing and reporting and trending customer data.

  • Build customer relationships by identifying customer needs, coordinating services, monitoring customer trends, and managing expectations.
  • Manage or triage customer requests, inquiries and complaints, and provide technical assistance, make recommendations, and facilitate solutions.
  • Create and maintain program specifications within the data management system.
  • Maintain various information systems related to project and customer data.
  • Assist with the smooth execution of all customer program activities.
  • Assist with invoicing process, invluding review of orders, approval and crediting customer accounts.
  • Assist with internal and external billing inquires and issues.
  • Assist with  customer information and materials in billing information systems including new customer requests, changes, pricing and discount uploads, purchase orders (POs) and credit card security, and troubleshooting and beta testing.
  • Maintain streamlined business- and customer-specific reports.
  • Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures.
  • Support sales and marketing efforts.
  • Perform all other related duties as assigned.


The following are minimum qualifications related to the Business Support Coordinator position:

  • Education:  Bachelor’s degree (B.A./B.S.) or equivalent in life sciences or related discipline.
  • Experience:  One to two years related experience.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Certification/Licensure: None.
  • Other:  Ability to multi-task, excellent written and verbal communication skills, organizational skills, and attention to detail required. Working knowledge of computer software (MS Word, MS Excel and database) preferred.


About Research Models & Services
Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition.  As the world’s leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


For more information, please visit


Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Boston

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