Director Commercial Operations

Req ID #:  66911

Wayne, PA, US, 19087

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Responsible for oversight of Rightsource Solutions (RS) Global Operations, including all government, commercial, and academic contracts and the coordination of all operational support activities, including client relations, employee oversight, training, and quality assurance.  Ensure personnel and contractual performance is consistent with company standards and client objectives. 
Perform high level business development and sales activities to expand customer base and maintain existing base business.

  • Qualify all sales leads.
  • Manage a division-wide database for proposal tracking.
  • Build strong ties to other global CRL operations and sales teams to promote cross-selling wherever possible. 
  • Perform high-level business development activities, including meeting with potential customers, designing capabilities presentations, negotiating contract terms, and ensuring a timely and thorough new customer acquisition process.
  • Oversee the generation of all proposals. Interface with financial staff, business operations and Human Resources for review of proposal content and pricing strategy.
  • Provide clients with supplemental proposals, letters of authorization, and contract amendments as appropriate.
  • Initialize contact with clients, technical staff and division leadership personnel, interacting with these groups until contract closure and project initiation.
  • Ensure efficient transition of projects/programs to the appropriate site client relations staff or key operations management staff.
  • Maintain consistent standards for contract operations and client support that meet or exceed expectations. 
  • Maintain appropriate geographic distribution and supervision of CR RS staff.  
  • Ensure the training and development of a select cadre of individuals assigned to provide short notice, variable length technical, and supervisory support for academic, government and commercial customers.
  • Assist direct reports and site staff to review and analyze operational needs and make projections for equipment, supplies and personnel needed. 
  • Ensure consistent practice of general company and customer’s safety policies and procedures.  
  • Develop appropriate metrics and measures to help drive efficiencies within the department and at Client sites, as applicable.
  • Provide managerial assistance and direction for the RS Quality Assurance program to meet client needs and ensure contract deliverables are met. Initiate improvements as needed.
  • Communicate and meet with clients to ensure satisfaction and that specific contract tasks, including review and preparation of deliverable reports, assessment of contract performance, physical condition and sanitation of facilities supported, and security to meet or exceed client expectations. Make necessary changes to ensure substandard findings are promptly corrected.
  • Develop and maintain departmental systems and SOPs.  Assist in the development and communication of departmental policies and procedures.  Partner with Human Resources to develop and approve job descriptions for subordinate positions; ensure communication of duties and responsibilities to employees.
  • Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
  • Ensure optimum performance of group function.  Determine and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.
  • Advanced degree (Master’s Degree, M.B.A, and/or Ph.D.) in scientific or business-related discipline.
  • 10 or more years related management experience in research or pharmaceutical environment.  
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Excellent organizational skills and the ability to meet deadlines.  
  • Excellent communication (both written and verbal), customer service and negotiation skills.  
  • Frequent domestic travel is required.

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.


About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet




Nearest Major Market: Philadelphia

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