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Sr. Client Engagement Coordinator

Req ID #:  40386

WIlmington, MA, US, 01887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Works with the Marketing Team to identify opportunities for customer engagement and lead nurturing. Develops overall strategy and content for the website, email communications and webinars to maximize the brand presentation and consumer experience as well as support the integrated internet marketing strategy for the company. Works with the development team to implement and test new features/functionality for the website, webinars, email communication. Oversees utilization of web governance tools to help streamline customer interactions and increase organic search engine rankings as well as works to integrate and ensure compatibility between the website (CMS), CRM, content and email marketing platforms. Forms online content partnerships, measures web usage/trends and manages vendor relationships. Manages all content creation and updates in a timely manner.


We are seeking an experienced Sr. Client Engagement Coordinator for our site in Wilmington, MA or Mattawan, MI. 



  • Plan, develop and implement programs to generate marketing qualified leads with assistance from Client Engagement Coordinator through frequent customer contact and prospecting.
  • Collaborate with Marketing and Sales managers to develop telemarketing campaigns. Work and maintain a cooperative relationship with the sales team to optimize the conversion to sales qualified leads when outside of scope, domain or function.
  • Assign qualified warm/hot leads to sales team through CRM (SalesForce) tool, and create opportunities at the identify/qualify stage from executed marketing initiatives. Utilize SalesForce to monitor opportunity status progression.
  • As needed, assist the Sales team with new territory penetration and increase co-travel appointments.
  • Create and manage lead acquisition campaigns, monitor performance, evaluate effectiveness, quantify ROI and optimize for future projects.
  • Optimize lead nurturing programs for inbound and outbound marketing initiatives through email content and other digital channels with the direction of Marketing Manager.
  • May follow up on of site traffic leads to SEO/SEM initiatives, dedicated landing pages, content marketing and perform calls to action.  May assist with Live Chats.
  • As needed, follow up on leads from Pardot Campaigns. May create Pardot Engagement studios and content, with the direction of Marketing Manager.
  • Ensure a competent and professional image to the customer and an accurate portrayal of business strategies both on the phone, email and at customer events.
  • Maintain a constant working knowledge of all company product lines.
  • May update and assist business specific catalog and marketing materials with direction provided by Marketing Manager.
  • Follow up and qualify cold leads from Tradeshows, Webinars, Seminars, Symposiums and Increase attendance as needed.
  • May assist in local language support for marketing materials.Participate in Global Sales meetings as required.



  • Education: Bachelor’s degree (B.A. / B.S.) in a scientific field (Biology, Animal / Life Sciences) and communications, business, marketing, or related discipline. Working knowledge of public relations, events, and advertising procedures.  Excellent written and verbal communication skills.
  • Previous experience within a life science environment (e.g., biotech, pharmaceutical, a medical device company, hospital, lab) highly preferred
  • Experience:   2-4 years directly-related marketing communications experience and inside sales experience, including experience handling multiple projects. Sales Force experience preferred.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


For more information, please visit


Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Boston

Job Segment: Biotech, Pharmaceutical, Laboratory, Scientific, Science, Research, Engineering