Sr. IT Technician - Site Services

Req ID #:  48587

Spencerville, OH, US, 45887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking a Sr. IT Technician - Site Services for our Safety Assessment site located Spencerville, OH.

The following are basic responsibilities related to the Sr. IT Technician:
Ensure IT performance issues are addressed efficiently and effectively to meet service level agreements.  Act as users’ single point of contact for all IT service delivery issues (service desk agent role).  Resolve complex issues with the desktop computing hardware and software environment. Provide technical guidance to less experienced team members. May be assigned as primary point of contact to provide support for executive users.  Work with minimal supervision.

The following are minimum qualifications related to the Sr. IT Technician position:
•    Education:  High school diploma, General Education Degree (G.E.D.) or equivalent. Associate’s degree (AA/AS) in computer science or related degree preferred
•    Experience:  At least 7+ years experience in technical support & troubleshooting desktop client hardware & software issues, such as operating systems, MS Office suite, Internet Explorer, & other desktop applications in an enterprise environment
•    An equivalent combination of education & experience may be accepted as a satisfactory substitute for the specific education & experience listed above
•    Certification/Licensure:  A+, Network+, MOS, &/or MCP certifications desired
•    Other:  Technical Knowledge/Experience:
•    In-depth knowledge & extensive hands-on experience in desktop operating system maintenance & troubleshooting, & installation & support of MS Windows operating systems
•    Expert ability to support, maintain, & troubleshoot MS Office suite of productivity tools, & hands-on experience of Internet Explorer & other CRL core applications such as anti-virus software, MS Outlook, Veritas Netbackup, Remote Access technologies/VPN utilities, Lotus Notes, AS/400 Client Access, Adobe Acrobat & other Adobe products
•    Expert ability to plan & organize work schedules & coordinate schedules to meet work priorities & service levels
•    Working knowledge of MS Windows compatible desktop & laptop hardware & use required.
•    Expert ability to support PDA devices 
•    Knowledge & experience in various LAN technologies, such as:  TCP/IP, Fast Ethernet, Hubs, Switches, & Routers
•    Excellent interpersonal skills to deal with customers, colleagues, & other technical staff in a courteous & friendly manner
•    Ability to work in a multicultural environment with sensitivity & respect for diversity

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet


Nearest Major Market: Lima
Nearest Secondary Market: Findlay

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