Senior Client Manager - Global Oncology

Req ID #:  216119


At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

Job Summary


Client Services is the intersection of science & business at Charles River. We are looking for a strong client facing, results oriented, self-starter who is ready to be a part of growing and driving the CS Organization.
This role will also serve as Senior Client Manager Oncology supporting client requests, commercial process development, providing multi-site coordination to sponsor requests including coordination with other business lines, and ultimately driving success across Discovery. This role is a global position that will also be working closely with the Discovery Commercial Lead and the Discovery Marketing Lead in order to accelerate commercial success of Oncology business.


  • Qualify bids and scopes of work with sponsors to ensure appropriate service is provided.
  • Follow up with clients to ensure that proposals are complete and answer their needs. 
  • Develop and/or review Statement of Work.
  • Coordinate with Research Directors and Operations on proposal building
  • Provide multi-site coordination to sponsor requests
  • Qualify bids and scopes of work with BD’s, Partners and sponsors to ensure appropriate service is provided. 
  • Prepare sale price estimates for protocols, bid requests, study revisions and additions using Partnership’s suggested selling price. 
  • Provide pricing support as needed for Global Account Teams. 
  • Review and approve bid and proposal packages within authorized limits. 
  • Engage with existing clients to drive business
  • Ensure all required legal documents are in place and coordinate with legal.
  • Coordinate and facilitate proposal and letter of authorization processes to ensure smooth and timely business process flow. 
  • Interact with scheduling to identify the dates for study initiation and assist with rescheduling studies, as needed. 
  • Promote partnerships use with local CM counterparts and local operational staff though various initiatives including training.
  • Assist with updating and maintaining applicable databases. 
  • Perform all other related duties as assigned. 

Job Qualifications


Education:  Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing or related discipline. Masters or PhD preferred.

  • Experience: 5 or more years related experience in client services, business management, marketing, project management, or communications within a technical environment (e.g., biotech, pharmaceutical, medical device company, hospital, or laboratory). Formal experience in project management a plus.  
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other:  
    • Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals.
    • Strong communication and interpersonal skills.
    • Organizational skills and attention to detail required.  
    • Proficient in word processing, spreadsheet, and database software.
    • Ability to work effectively and efficiently to meet deadlines.
    • Understanding of business/sales process required.  

Compensation Data

The pay range for this position is $80,000 - $95,000 USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected] This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


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