Client Services Representative I

Req ID #:  195353
Location: 

San Diego, CA, US, 92121

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.

Job Summary

 

Explora BioLabs, an entity of Charles River, is seeking an Client Services Representative I located in San Diego, CA. 

 
Client Services Representative I is responsible for assisting in operational aspects of the business relating to client relations, communications (both internal and external), and general business logistics surrounding client needs.

 

Responsibilities

  • Be the voice of the Client. 
  • Timely manage client request emails, forward requests to appropriate internal stakeholders, and track progress.
  • Communicate directly with clients, primarily via email and phone, regarding client service issues and solutions.
  • Production and distribution of notification emails to clients about related facilities updates, activities, or other timely alerts.
  • Facilitate the scheduling of client onboarding and offboarding calls and related service meetings.
  • Responsible for leading and/or attending calls to record feedback to improve customer experience.
  • Manage sending and updating new client welcome and ordering instruction communication.
  • Coordinate with the Facilities team on work order generation/ client access badges needed/Parking access.
  • Maintain ticketing log of all badge-related activity through resolutions.
  • Coordinate the client introduction to Explora IACUC/veterinarian as part of onboarding or update needs.
  • Coordinate and manage client-vendor animal transfers and quarantine set up for incoming, transferring, or offboarding clients.
  • Maintain facility and OnSite client logs for room and equipment use/location.
  • Attend weekly facility and client logistics meetings to track anticipated new client and existing client needs, movements, and upcoming communication.
  • Maintain client database/ reporting as needed (CRM).
  • Participate in CRM system integrations with other systems critical to the Company's operations.
  • This position may require other duties as assigned. 

Job Qualifications

 

Education & Experience

  • High school diploma or GED required.
  • Bachelors degree preferred.
  • 1-2+ years of experience working in a customer support function, call center environment or comparable experience preferred.
  • Excellent oral and written skills combined with high-level attention to detail. Communicating with clarity, professional courtesy, and timeliness are paramount.
  • Strong proficiency in MS Office, Google Drive applications, and technologies typically used in contact center environments.
  • Strong organizational abilities and follow-through skills. Effective priority and time management is essential.
  • Proven ability to work collaboratively with others to achieve desired business results.
  • Demonstrate a commitment to continuous learning and professional development.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 


Vaccine Mandate
Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19.  Our main priority is the wellbeing, health, and safety of our people. We require proof of vaccination from all employees. 


Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

 

About Research Models & Services 
Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition.  As the world’s leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond. 


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.


Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


 
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

 

For more information, please visit www.criver.com.


Nearest Major Market: San Diego

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