Product Owner, Scale-up, Apollo Biologics (DTJ)

Req ID #:  203111

US Wilmington, MA, US, 01887

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

Job Summary

The Product Owner (PO) creates product roadmap and defines the strategic vision for their team driven by the overall business objectives. They have a deep understanding of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with the overall strategy. The Product Owner manages dependencies while identifying, building, and managing strategic partnerships across the different teams. They work closely within their team to ensure that business value and user feedback is translated into new developments when necessary. Product Owners will be accountable for specific business KPIs based on the area of the product they are focused on. 


Responsibilities include: 

  • Client onboarding, account creation, support, and adoption 
  • Establish and maintain a standardized, secure, scalable, and preferably automated process for company onboarding and account creation for new and existing customers.  
  • Identify and prioritize customers for onboarding and impediments for onboarding based on statistical analyses. Recommend next course of action and solutions to overcome obstacles. 
  • Develop and observe key measurements of success and identify opportunities for the improvement of adoption. Report on findings and recommend actions to improve adoption. 
  • Work with the support team on the resolution of service tickets; help solve access issues and develop a knowledge database and instructions to drive to a self-service model. 
  • Ensure optimization and the resolution of issues related to client satisfaction by partnering with the Apollo platform-level teams - Application, Data enablement, Organizational Change Management and Support – to build solutions and ensure appropriate communication. 
  • Help to maximize the business value of Apollo by expanding the customer base and ensuring adoption. Identify new opportunities for value creation and partner to build on those opportunities.  


Onboarding of New CRL Sites 

Drive the onboarding of new sites onto Apollo with planning, training, communication and follow up. Use lessons learned from onboarded sites and identify required process changes and support those changes on site. Be a trusted liaison and partner for the sites. 


Portal Transition to Apollo 

Create and execute the plan for migration from the current portal to Apollo by developing and driving a communication and training plan, process for selection of clients, prioritization of work and onboarding for a frictionless customer experience

Essential Duties

  • Set an ambitious and clear product vision from inception to production. Collaborate with and communicate effectively to stakeholders, the Agile team, and the rest of the unit. 
  • Act as a central conduit for communication between stakeholders, clients and CRL staff. 
  • Track, communicate and be accountable for product specific KPIs  
  • Utilize market and industry knowledge to translate needs into user stories and acceptance criteria for the team   
  • Maintain a backlog 3 to 4 sprints ahead of the team 
  • Facilitate release planning and regular demos with stakeholders 
  • Provide regular updates to the Sponsors, Stakeholders and Biologics employees 
  • Hold a key role on Agile squad(s) and work with the team on a daily basis 
  • Integrate usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design 
  • Align efforts with Apollo Biologics PO and other system owners 
  • Collaborate with the Organizational Change Management team to develop communications and drive change among users and employees 
  • Collect and analyze data to identify next priorities 
  • Perform all other related duties as assigned 

Job Qualifications


IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Biologics Testing Solutions
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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