Product Manager, CNS Services

Req ID #:  82412


For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking a Product Manager, CNS Services for our Discovery business ideally located on the East Coast Region for this remote position.


This position is ultimately responsible for providing expert input on the CRL CNS portfolio to drive sales. The position is also responsible for service / product planning and execution at CNS CRL locations throughout the life cycle of CNS services within the Discovery organization. Responsibilities also includes collecting and prioritizing product / services and customer requirements, being the voice of a customer on CNS related topics and working closely with colleagues from Sales, Marketing, Operations and Scientists to ensure revenue targets and customer satisfaction goals are met.


The following are responsibilities related to the Product Manager, CNS Services:


  • Be the recognized client-facing expert in the business on the product/service, the market, relevant technology and the competition. 
  • Proactively engage in scientific client discussions and perform client visits on the eastern US including the Boston/Cambridge biohub in Massachusetts along with NY, CT, MD, VA, NC
  • Represent the voice of the customer in CS, marketing and BD team meetings
  • Deliver client proposals independently and by liaising with global CS (client services) team
  • Externally promote the product/service to clients through direct interactions, and providing promotional materials (webinars, newsletters and other mechanisms).
  • Collate feedback from sales and customers and proactively bring forward ideas for advancing the CNS business
  • Build relationships with the scientists at each CNS site to ensure alignment with customer needs 
  • Consistently conduct competitor intelligence and research
  • Consult on global pricing to meet revenue and profitability goals.Work with internal and external stakeholders to assess and establish partnerships
  • Support Discovery’s overall and strategic goals related to CNS.
  • Translate business strategy into product / service strategy.
  • Asses and reflect market signals about future needs and novel services 


The following are minimum qualifications related to the Product Manager, CNS Services position:


Education: Minimum of a Bachelor's degree (B.S./B.A.) or equivalent in a scientific and/or business related discipline. Master’s degree/PhD preferred.
Experience:  4 to 6 years related experience in CNS focused scientific discipline, business development, marketing, and/or project management. Experience in contract research, pharmaceutical industry, or marketing organization is of added value.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
Certification/Licensure: None.
Other:  Effective written and verbal communication skills. Ability to handle multiple projects, prioritize work and meet deadlines. Expertise in the product or market including specific technical or industry knowledge preferred. Superior project management and interpersonal skills Ability to maintain a keen attention to detail, multitask and work well under pressure. Team player who collaborates well with others. Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience. Proficiency in the use of standard software including Microsoft® Excel, Word, PowerPoint, etc. 


About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 320 patents and 74 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


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