Client Manager

Req ID #:  174893

Montreal (Senneville), Quebec, CA, H9X 3R3

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary


Serve as Client Manager for Scopes of Work and programs. Provide support and multi-site coordination for response to sponsor requests. Partner will all Client Services, scientific, and financial staff to ensure quality customer service is provided and proposals are submitted in a timely manner. Participate in client calls to ensure Scopes of Work are in line with client needs and assist in the establishment of department policies and procedures. We are currently looking for a Client Service Manager for our safety assesment site located in Senneville, Qc.


The following are the responsibilities related to the position:


  • Qualify bids and scopes of work with sponsors to ensure appropriate service is provided.
  • Follow up with clients to ensure that proposals are complete and answer their needs.
  • Creatively identify ways to secure open proposals by working with scientific staff, finance, management and others.
  • Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up.
  • Develop and/or review Letters of Payment Authorization (LOPAs) for accuracy.
  • Pricing responsibilities – ensure accuracy and completeness of prices (working within the pricing policy). Try to maximize revenues where possible by justifying prices.
  • Understand and follow the quote process (red file process, front end, CRAM, costing, scheduling, invoicing, intercompany process etc.).
  • Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
  • Review and approve bid and proposal packages within authorized limits.
  • Ensure all required legal documents are in place (CDA, MSA).
  • Coordinate and facilitate proposal and LOPA processes to ensure smooth and timely business process flow by working with marketing, scientific and finance staff.
  • Interact with scheduling to identify the dates for study initiation and assist with rescheduling studies, as needed.
  • Assist with updating and maintaining applicable databases.
  • Assist with client visits, including giving company tours and presentations.
  • Actively participate in revenue and sales (backlog) management to meet budget.
  • Follow up on outstanding change orders to ensure they are received in a timely manner.
  • Perform all other duties as assigned.

Job Qualifications


The following are minimum qualifications related to the position:


  • Bachelor's degree (B.S.) or equivalent in science.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Capable of working with a minimum of supervision. Ability to work effectively and efficiently to meet deadlines. 
  • Able to handle multiple tasks, and effectively prioritize based on departmental goals. 
  • Strong communication and interpersonal skills. 
  • Organizational skills and attention to detail required. 
  • Proficient in word processing, spreadsheet, and database software. 
  • Understanding of business/sales process required.


The advantages of working for Charles River:

•    Minimum of 3 weeks’ vacation
•    Paid sick / personal days
•    Competitive benefits starting from day one (health and dental coverage)
•    Access to a savings and retirement program including an employer contribution
•    Free, unlimited, and confidential access to health care professionals for you and your family, through telemedicine app
•    Employee Assistance Programs
•    Tuition reimbursement program
•    Employee Activities
•    Volunteering Program (paid day)
•    Employee referral bonuses
•    Relocation assistance
•    Career advancement opportunities and training
•    A recognition program
•    Positive Company Values & Culture


IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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