Associate Director Operational Excellence

Req ID #:  216546

Memphis, TN, US, 38118 Memphis, TN, US, 38118

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

Job Summary

This role is responsible for developing and effectively deploying an operational excellence program for Charles River. This position creates, coordinates and drives all aspects of the deployment of the operational excellence strategy. This role is a key contributor to the development and implementation of the Integrated Management System to achieve excellence in the end to end commercial and clinical value streams.

 Essential Duties and Responsibilities


  • Work with Executive Director to create a strategic vision and road map for the operational excellence program
  • Create, maintain, and deliver training to support the advancement of operational excellence at Charles River
  • Provide coaching, mentoring, and regular assessments of the Integrated Management System to functional leadership teams
  • Lead comprehensive analysis, simulation, and other methodologies to support optimal efficiency and quality
  • Generate and interpret reports on performance to support effective planning, risk management, scenario planning and operational execution within Technical Operations
  • Provide facilitation and implementation support for continuous improvement activities such as 5S, kaizens, and FMEAs
  • Prepare weekly/monthly reports, agendas, meeting minutes, analyses and presentations. Provide updates and progress to management team
  • Must be capable of motivating others, creating a positive work environment and foster inter-departmental collaboration, coaching and performance feedback.
  • Must be capable of clearly assigning objectives, clearly setting and measuring and monitoring progress, managing resources and handling competing priorities.

Job Qualifications


  • At least 8 years of continuous improvement experience.
  • At least 3 years of experience in operations.
  • Bachelor’s degree in business or scientific discipline or work experience equivalent; Master’s preferred.
  • Lean/six sigma required. Master black belt preferred. 

Compensation Data

The pay range for this position is $105,000 - $125,000.  Please note that salaries vary within the range based on factors but not limited to experience, skills, education and location.  

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Biologics Testing Solutions
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected] This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit

Nearest Major Market: Memphis

Job Segment: Biology, Biotech, Six Sigma Black Belt, Pharmaceutical, Lean Six Sigma, Science, Management