Share this Job

SEND Supervisor, Electronic Submissions

Req ID #:  44903

Mattawan, MI, US

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced SEND Supervisor, Electronic Submissions for our Global SEND initiative in Mattawan


The SEND Supervisor, Electronic Submissions will supervise resources and organize departmental processes in the most efficient and profitable manner eg: employee management, scheduling daily activities, prioritization of the activities, on-time delivery, and application of process. Positively influence the team to implement necessary changes and assist management in support of the Global SEND initiative. Ensure quality of work produced by staff and adherence to applicable policies.


The following are minimum requiremtns to the Send Supervisor, Electronic Submissions position. 


  • Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
  • Act as point of contact for Study Director for questions on SEND deliverables
  • Review and revise staff schedules in conjunction with the SEND schedulers
  • Coordinate with study tabulator the on-time delivery of answers to client's comments on shipped SEND package 
  • If needed, assist the study tabulator to get scientist and/or Study Director's input on needed information to complete SEND package. 
  • Alert management to risks to delivery timelines 
  • Ability to work independently - and to escalate issues to management as required
  • Oversee daily operational activities and supervise the SEND employees. Ensure optimum group performance.
  • Recommend short-range SEND objectives, organizational structure, staffing requirements and succession plans. 
  • Participate in local and global initiatives to implement or improve processes.
  • Support the policy of equal employment opportunity through affirmative action in personnel actions.
  • Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures (SOPs, safety procedures and biosafety protocols).
  • Perform all other related duties as assigned.
  • Education: Bachelor’s degree (BA/BS) in Business Administration or related discipline required. 
  • Experience: Two to four years of supervisory experience. 
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other: This position requires a self-motivated person, with a naturally curious mindset and a very high level of interpersonal skills. Previous experience with interfacing with customers would be seen as a plus. Requires great attention to detail. Ability to work well in a team environment as well as independently. Ability to adhere to timelines


About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet


Nearest Major Market: Kalamazoo

Job Segment: Toxicology, Manager, Biotech, Electronics, Pharmaceutical, Science, Management, Technology