IT Business Analyst - Remote

Req ID #:  145377

US Wilmington, MA, US, 01887

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 


Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 


As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary


Define and manage business requirements to identify suitable technical solutions that benefit our users and customers. As a member of a small and flexible, team, this IT Business Analyst will also perform light Project Manager and Test Lead duties on some projects, as well as some ongoing user/application support tasks.



•    Prioritize requirements from various stakeholders. Facilitate requirements gathering and process mapping workshops for projects
•    Produce relevant process/requirements documentation in the form of process maps, user stories, requirements lists. These may be in traditional Office documents, or logged in IT project management software such as Azure DevOps, Jira, etc. 
•    Work with technical resources (CRL IT and third party partners) and development team to ensure that they understand the specifications
•    Work with Super Users to develop test scenarios and write test scripts 
•    Assist with the creation of training material as needed (user FAQs, short videos, etc)
•    Support Super Users and System Admins in troubleshooting support tickets for applications such as the Dotmatics ELN. Perform regression testing on version upgrades and bug fixes
•    Light Project Management tasks such as arranging meetings, taking notes, organizing files, and tracking team actions for small projects

Job Qualifications


•    Education: Bachelor’s degree (B.A./B.S.) or equivalent, preferably in a scientific-related discipline. Lab experience a plus 
•    Experience:  Five+ years industry experience, and relevant project work
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•    Certification/Licensure: None.
•    Other:  Flexible attitude is a must! Must be able to influence resources/staff without direct reporting relationships. Ability to multi-task, excellent written and verbal communication skills, organizational skills, and attention to detail required. Must possess analytical thinking and problem solving skills and be able to prioritize and re-evaluate priorities as situations change. Working knowledge of computer software (MS Word, MS Excel, MS Teams, MS PowerPoint and databases) required. 
•    Travel: Periodic travel for key project milestones may be required, not to exceed 10%. Trips will be scheduled well in advance to suit family needs. Virtual alternatives will be offered when possible. 



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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