Client Manager- Remote (Oncology)- $1,000 Sign on Bonus 1

Req ID #:  107161


For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Serve as Client Manager for assigned sponsors, conducting internal strategic sales and providing centralized, multi-site coordination for response to sponsor requests. Work with marketing, scientific, and financial staff to ensure quality customer service is provided.

Client Services is the intersection of science & business at Charles River. We are looking for a strong client facing, results oriented, self-starter who is ready to be a part of growing and driving the  in-vivo and in-vitro business lines.

•    Qualify bids and scopes of work with sponsors to ensure appropriate service is provided.
•    Follow up with clients to ensure that proposals are complete and answer their needs. 
•    Creatively identify ways to secure open proposals by working with scientific staff, finance, management and others.
•    Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up.
•    Develop and/or review Letters of Payment Authorization for accuracy.
•    Prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price.
•    Provide pricing support as needed for Global Account Teams.
•    Review and approve bid and proposal packages within authorized limits.
•    Assist management in monitoring sale pricing practices to determine accuracy and relevance to study type and operation processes.
•    Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
•    Work with Account Management to determine scientific staff travel to sponsors.
•    Coordinate and facilitate proposal and letter of authorization processes to ensure smooth and timely business process flow by working with the marketing, scientific and finance staff.
•    Interact with scheduling to identify the dates for study initiation and assist with rescheduling studies, as needed.
•    Assist with updating and maintaining applicable databases.
•    Assist with client visits, including giving company tours and presentations.
•    Perform all other related duties as assigned.

•    Education:  Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.
•    Experience:  3-5 years customer service or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•    Other:  Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required.  Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required


About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 320 patents and 74 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet


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