Technical Services Coordinator

Req ID #:  62172

Charleston, SC, US, 29407

For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


We are seeking an experienced Technical Services Coordinator for our Microbial Solutions site located in CharlestonThe Technical Service Coordinator will be responsible for testing procedures in Contract Test Laboratory and associated support functions related to daily operations of the Technical Service Department.  Duties for this position are at an advanced level beyond the skills required of the Technical Service Assistant.


The following are responsibilities related to the Technical Service Coordinator position:

  • Perform contract testing for customers.  Perform testing for special projects/studies beyond the scope of routine and maintain appropriate records for use in final report/protocol.
  • Provide testing results and technical assistance to customers via verbal or written communication. 
  • Handle product complaints and product returns
  • Responsible for proficiency in all SOPs in areas of responsibility.
  • Responsible for documentation as required by company policy, cGMP and FDA.
  • Maintain current understanding of emerging technologies and competitive products. Plans and conducts product application projects requiring broad application of advanced knowledge and technical skills.
  • Provide technical assistance for all products (LAL, PTS, instrument, software, accessories).
  • May perform, assist, or supervise the following:
  • LAL  testing of contract, in-process, and finished products.
  • Validation of product specific test methods.
  • RSE/CSE ratio determinations and certification.
  • Training of other personnel, sales reps, and customers.
  • Operation of kinetic LAL analysis systems.
  • May be Responsible for IQOQPQ of microplate readers and PTS units both prior to shipment & at customer facilities.

The following are minimum requirements related to the Technical Service Coordinator position:

  • A Bachelor’s Degree in Life Sciences
  • A minimum of three (3) years related experience in a GMP/GLP manufacturing facility with some experience in LAL testing; or an equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific experience listed above.
  • Computer proficiency in MS Word, Excel, and Outlook.
  • Experience with instrumentation and analysis software
  • Knowledge of GMP regulations and site SOPs and policies. 


The following are preferred qualifications related to the Technical Service Coordinator position:

  • Customer facing experience
  • Experience with troubleshooting/root cause analysis


About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased  to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet