Account Specialist - Manager

Req ID #:  99134

Charleston, SC, US, 29407

For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary


We are seeking an Account Specialist - Manager for our Microbial Solutions site located in Carleston, SC.  



Drive the onboarding of new customers and continued customer satisfaction of our clients.  Responsible for the installation, initial training and validation/application support for customers, insuring full and continued utilization of Microbial Solutions products. Responsible for providing technical guidance in support of the Account Management teams across the Microbial product line. Manage activities of assigned group to meet revenue targets and goals for the business. .

Essesntial Duties & Responsibilities:

  •   Lead Account Specialist teams to support customer onboarding, qualify leads, demonstrate added value and close new business opportunities by providing technical support during customer start up and continued account management.
  •   Provide technical leadership and direction to the Account Specialist team to support customers and the Account Management and Global Accounts team.
  •   Provide training and technical support to the team; analyze customer data and validation plans. 
  •   Recommend or perform remedial actions to troubleshoot customer issues related to instrumentation, application, reagents and software. 
  •   Establish regular interface and communication with the Account Management and Field Service team to relay shared goals and targets; develop co-strategies to achieve defined targets; and work cohesively as a team to provide excellence in service to clients.
  •   Work with Account Management and Global Account team to generate major account specific sales strategies to close opportunities.
  •   Develop and implement short- and long-range marketing and sales objectives, strategies and tactics required to meet the business’ growth and profitability objectives.  
  •   Manage field sales personnel to achieve assigned objectives.  Provide annual forecasting and quarterly review of forecasts for the district as well as each individual sales territory.
  •   Develop major and established customer accounts through Customer Service and production and support activities.
  •   Develop sales and pricing strategies, identify and capitalize on market opportunities, adjust strategies to reflect changing conditions
  •   Maintain contact with key customers and participate directly in sales for key accounts as well as assigned territory.
  •   Initiate arrangement requests required for participation in trade or other convention programs.   
  •   Implements follow up and needs assessment for sales training.
  •   Establish and maintain technical training program for current employees as well as new hires within district. 
  •   Manage activities of assigned group(s) to ensure effective performance of function.
  •   Interview and select qualified departmental personnel.  Recommend, review and approve personnel actions, including hiring, promotions and raises.  Partner with Human Resources in the handling of disciplinary issues.  Prepare and/or approve appropriate personnel action paperwork.  
  •   Identify training and development needs of direct reports.  Develop and oversee the implementation of departmental training programs, including orientation; monitor training programs to ensure ongoing effectiveness.
  •   Monitor performance of direct reports.  Provide regular coaching and counseling.  Prepare and deliver salary and performance reviews; review and approve performance and salary appraisals initiated by direct reports.
  •   Follow industry trends to keep abreast of the markets.
  •   Grow partnerships with industry thought leaders to help support our product lines through presentations and papers.
  •   Support and affirm the company policy through Affirmative Action.
  •   Perform all other related duties as assigned.

Job Qualifications

  •   Education:  Bachelor’s degree (B.A. /B.S.) required. Master’s degree preferred. 
  •   Experience:  Minimum 8 – 10 years relevant industry experience, with at least 5 of those years with direct client interface experience required. 
  •   Certification/Licensure:  None.


Care - We show we care when we respect each other, our animals and the communities where we work and live, when we create a positive healthy workplace, when we are mindful of our compliance standards, and when we choose to do the right thing.
Collaborate -We collaborate when we partner with each other and promote teamwork, when we communicate clearly and effectively across the hall or around the globe, and when we welcome all forms of diversity and encourage inclusiveness.
Lead - We lead when we advocate our purpose and model our values, when we deliver innovation, when we embrace change, and when we appreciate and celebrate the great work of others.
Own - We act like owners when we hold ourselves accountable for our actions, when we respond to internal and external client needs with speed and accuracy, when we set and achieve meaningful goals, and when we strive towards continuous improvement.

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased  to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity 


Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina

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