Sr. Operations Manager, CRADL

Req ID #:  87496

Cambridge, MA, US, 02142

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking a CRADL Sr. Operations Manager for our Insourcing Solutions Department based in Cambridge, MA.


Provides operational leadership across CRADL sites and manages vivarium operations to maintain performance levels consistent with and according to company standards and client objectives. Provides cross-site consistency in CRADL branded vivarium management and operations.


The following are responsibilities relate to the CRADL Sr. Operations Manager:

•    Act as corporate liaison for IS to designated contract business clients to assess contract performance, including meeting/exceeding standards with respect to animal health and welfare, facilities condition, sanitation levels and facility security as needed
•    Plan, budget, and order approved capital equipment for all CRADL sites.
•    Perform purposeful presence walk throughs of CRADL sites and provide reports as to the condition of the facilities, quality, compliance, etc. to the CRADL Director throughout the year. 
•    Participate in interactions with clients and prospective clients, through tours or meetings as required. Review service agreements or participate in client service activities as directed by the CRADL Director
•    Generate and submit internal and external reports, including key performance indicators (KPIs), in the required formats and timeframes.
•    Responsible for ensuring appropriate SOPs are in place and reviewed pertaining to CRADL sites. 
•    Assist facility project managers and staff to review and analyze operational needs. Develop processes to reduce waste and enhance the efficiency and effectiveness of CRADL operations. Encourage 5S practices.
•    Serve as temporary backfill for Project Managers during leaves of absence, vacations, key personnel vacancies or new CRADL site startups as needed. Assist in assessing training needs, and in developing and presenting training for staff and investigators. Work with technical trainers and supervisors as needed to help develop course content and materials for training and continuing education of the animal care staff to achieve AALAS certification.  
•    Assist in the evaluation and implementation of new technology platforms to enhance operations and automation.
•    Periodically review site quality assurance procedures for monitoring of the effectiveness of facility sanitation, cage washing and autoclaving procedures, monitoring of incoming animal shipments for container integrity, monitor the heating, ventilation and air conditioning (HVAC), internal facility reports for monitoring deviations from pre-established parameters, other quality assurance services (e.g., water cultures).
•    Assist with AAALAC Accreditation

Job Qualifications

The following are minimum qualifications related to the position CRADL Sr. Operations Manager:
•    Education:  Bachelors Degree in Animal or Laboratory Science or related field. 
•    Experience:  Four years of experience in laboratory animal facility management required. 
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•    Certification/Licensure:  AALAS certification at the Certified Manager of Animal Resources (CMAR) level preferred. 

About Insourcing Solutions
Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.


If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


For more information, please visit

Nearest Major Market: Cambridge
Nearest Secondary Market: Boston

Job Segment: Operations Manager, Biotech, Manager, Pharmaceutical, Operations, Science, Management