IT Application Administrator

Req ID #:  222731

Cambridge, GB, CB23 6DP Tranent, GB, EH33 1EH US Keele, GB, ST5 5SP GB Port Seton, GB, EH32 0TD

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

Job Summary

The IT Application Administrator will lead the ongoing administration and support of the platforms managed and used by the IT Audit and compliance group. This includes support, configuration, customization, troubleshooting, onboarding activities, maintenance. This role will work closely with IT, business leaders, functional leaders, organizational units, and subject matter experts to ensure maximum data integrity and availability.  Solid technical skills blended with a value-to-business mindset are key to success in this role.

Note : Its a remote / home based role with some occasional travel as per business requirements. 
Additional responsibilities of the Senior IT Application Administrator include:
•    Daily administration and technical/functional support for TrustArc, DataSite and Loopio platforms and includes day-to-day technical support, user administration, profiles and roles, workflows, platform customization and other routine tasks.  Other platforms will be defined as they are acquired for use.
•    Agrees on goals with manager.
•    Performs work assignments given by manager, to the quality required and in the agreed time.
•    Contributes to ongoing improvements in the value delivered by the Global Technology group.
•    Reports performance metrics for role to manager
•    Creative and analytical thinker with strong problem-solving skills
•    Translate user story requests into workable requirements, technical/functional elements, and document technical specifications and the associated test cases.

•    The following are minimum requirements related to the IT Application Administrator role.
•    Bachelor’s degree (B.A./B.S.) or equivalent in computer science or related discipline
•    Very strong experience supporting/administering applications in an IT environment.
•    Working knowledge of technologies required by role:
•    In depth application troubleshooting skills
•    In depth application management and configurations skills
•    Knowledge of datasets, SQL, triggers, and apex code
•    Effectively partner with technical and non-technical resources
•    Create Business and Technical Requirement Documents, User Stories, Use Case Diagrams, Test Plans, and Process Flow Diagrams if needed.
•    Familiarity of regulations applicable to IT Service Delivery - Global Applications (ITIL, GxP, SOX, GDPR)

About Corporate Functions 
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.


At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.


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