Inside Sales Representative - Discovery - West Coast territory

Req ID #:  123812

US Reno, NV, US, 89511 San Diego, CA, US, 92121 Houston, TX, US, 77047 S. San Francisco, CA, US, 94080 Wichita, KS, US, 67230

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

Job Summary

We are seeking an Inside Sales Representative for our Discovery Services business ideally located on the West Coast. This is a remote based position. Responsible for achieving or exceeding quarterly and annual sales targets from an assigned geographic territory for Charles River Discovery services. The Inside Sales Representative is a key contributor to the sales cycle supporting our overall sales organization while acting as the front line to our Customer Experience. 


The following are responsibilities related to the Inside Sales Representative:

•    Work with management to prepare and implement a comprehensive territory management plan to identify new target accounts and target opportunities within assigned geographic region.
•    Gather and organize data on potential customers in your designated geographic region.
•    Handle assigned inbound client calls, or emails, qualify leads and provide timely response to the potential client. 
•    Develop and qualify account leads through territory prospecting and frequent outbound virtual customer contact (phone call, video call etc.)
•    Build relationships with customers to influence the acceptance and use of company services.
•    Communicate available services and inform customers of new services in a timely manner.
•    Work with management to prepare and provide accurate territory forecasts throughout the year to track achievements versus goals.
•    Work closely with the client services operations, finance, legal, and any other internal stakeholders relevant to the sales process.
•    Gather data on marketing trends, competitive products and pricing and an analysis of competitors.
•    Position does not require customer facing travel but candidate may be required to participate in sales meetings and trade shows as necessary.  
•    Collaborates with companywide resources to achieve superior customer satisfaction
•    Share customer problems/concerns with all appropriate departments for quality resolution.
•    Assist with updating and maintaining applicable databases (
•    Assist with special projects and perform other duties as assigned


The following are minimum requirements related to the Inside Sales Representative position:

•    Education:  Bachelor’s degree (B.A./B.S.) or equivalent in science, business or marketing related discipline.  
•    Experience:  1-2 years sales experience. 
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. 
•    Proficient with customer relationship management software (i.e. SFDC, Microsoft Dynamics).
•    Other:  Strong communication and interpersonal skills. Organizational skills and attention to detail required.  Proficient in word processing, spreadsheet and database software.  


Collaborate -We collaborate when we partner with each other and promote teamwork, when we communicate clearly and effectively across the hall or around the globe, and when we welcome all forms of diversity and encourage inclusiveness.
Own - We act like owners when we hold ourselves accountable for our actions, when we respond to internal and external client needs with speed and accuracy, when we set and achieve meaningful goals, and when we strive towards continuous improvement.
Care - We show we care when we respect each other, our animals and the communities where we work and live, when we create a positive healthy workplace, when we are mindful of our compliance standards, and when we choose to do the right thing.
Lead - We lead when we advocate our purpose and model our values, when we deliver innovation, when we embrace change, and when we appreciate and celebrate the great work of others.



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
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