Associate Director, Technical Operations

Req ID #:  220090


For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Responsible for the establishment and oversight of RightSource Solutions (RS) Operations, including all sites and associated government, commercial, and academic contracts. Additionally, the coordination of all operational support activities, including employee oversight, training, IT, EHS&S, CSV Operations.  Establish and maintain a scalable and digital operating model that can be used to grow the RightSource business and act as a testing ground for the broader Biologics Division.


  • Support the establishment of a paperless digital platform that all RightSource sites will use for their operations 
  • Establish and maintain an operating model for all contracts and sites within RightSource group that allows for a smooth transition to business as usual without frequent intervention
  • Establish and maintain operating principles that consider full lab, equipment, validation, and staffing impacts to lifecycle management and the scalability of operations 
  • Establish and maintain a broad depth of technical expertise within the RightSource teams to be able to provide broad remote and onsite coverage to varying client needs leveraging the RS digital platform to do so
  • Assist direct reports and site staff to review and analyze operational needs and make projections for equipment, supplies and personnel needed. Ensure consistent practice of general company and customer’s safety policies and procedures
  • Create and maintain a playbook for how to setup future GMP RightSource QC labs based on lessons learned from the initial deployments
  • Provide managerial assistance and direction for the RS Quality Assurance program to meet client needs and ensure contract deliverables are met. Initiate improvements as needed
  • Communicate and meet with clients to ensure satisfaction and that specific contract tasks, including review and preparation of deliverable reports, assessment of contract performance, physical condition and sanitation of facilities supported, and security to meet or exceed client expectations. Make necessary changes to ensure substandard findings are promptly corrected.
  • Develop and maintain departmental systems and SOPs 
  • Assist in the development and communication of departmental policies and procedures. Partner with Human Resources to develop and approve job descriptions for subordinate positions that are consistent across RS sites; ensure communication of duties and responsibilities to employees.
  • Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
  • Ensure optimum performance of group function. Determine and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices
  • Work with the Director or higher to develop short- and long-range operating objectives, organizational structure, staffing requirements and succession plans
  • Integrate activities with those of other major organizational units (e.g., segments, departments, functions)
  • Foster effective communication between departments and site(s)
  • Identify problems and propose effective solutions for resolving operational issues
  • Oversee the development, implementation, and management of programs that will ensure efficiency and will maximize all applicable resources
  • Develop and recommend departmental budget and authorize expenditures
  • Develop and oversee the implementation of departmental training programs, including orientation

Job Qualifications


  • Education: Advanced degree (Master’s Degree, M.B.A, and/or Ph.D.) in scientific or business-related discipline.
  • Experience:  10 or more years related professional or management experience in research or pharmaceutical environment.  
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Certification/Licensure:  None 
  • Other:  Excellent communication (both written and verbal), customer service and negotiation skills.  Ability to interact appropriately with all levels of employees, while at the same time support the efforts of departmental teams. Ability to perform independently with a minimum of direct supervision and demonstrate sound professional judgment and positive, professional leadership skills.


  • Frequent travel is required.

Compensation Data

The pay range for this position is $115,000/yr. - $145,000/yr. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.


Lead - We lead when we advocate our purpose and model our values, when we deliver innovation, when we embrace change, and when we appreciate and celebrate the great work of others.
Care - We show we care when we respect each other, our animals and the communities where we work and live, when we create a positive healthy workplace, when we are mindful of our compliance standards, and when we choose to do the right thing.
Collaborate -We collaborate when we partner with each other and promote teamwork, when we communicate clearly and effectively across the hall or around the globe, and when we welcome all forms of diversity and encourage inclusiveness.
Own - We act like owners when we hold ourselves accountable for our actions, when we respond to internal and external client needs with speed and accuracy, when we set and achieve meaningful goals, and when we strive towards continuous improvement.

About RightSource (Biologics Testing)

The biopharmaceutical industry is growing at an unprecedented pace which is simultaneously changing current testing methodologies. To keep up with the demand, we offer a flexible testing platform which can be deployed on-site at the client site to their exact needs. Our biologics testing a box…at the client site. RightSource is completely managed and operated using our quality management system, SOP’s, methods, and best practices. It’s as if you shipped your samples to an outsourced lab but walked down the hall instead.

Our Biologics Testing Solutions offers a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team. 

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.


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