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Supervisor, Electronic Submissions

Req ID #:  39162

Ashland, OH, US, 44805

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced Supervisor, Electronic Submissions for our Information Technology Group located in Ashland, OH.   


The Supervisor, Electronic Submissions position will supervise resources and organize departmental processes in the most efficient and profitable manner eg: employee management, scheduling daily activities, prioritization of the activities, on-time delivery, and application of process.   This position will positively influence the team to implement necessary changes and assist management in support of the Global SEND initiative, while ensuring quality of work produced by staff and adherence to applicable policies. Other duties include:

  • Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews
  • Act as point of contact for Study Director for questions on SEND deliverables
  • Review and revise staff schedules in conjunction with the SEND schedulers
  • Coordinate with study tabulator the on-time delivery of answers to client's comments on shipped SEND package
  • If needed, assist the study tabulator to get scientist and/or Study Director's input on needed information to complete SEND package.
  • Alert management to risks to delivery timelines
  • Ability to work independently - and to escalate issues to management as required
  • Oversee daily operational activities and supervise the SEND employees; Ensure optimum group performance
  • Recommend short-range SEND objectives, organizational structure, staffing requirements ad succession plans
  • Participate in local and global initiatives to implement or improve processes
  • Support the policy of equal employment opportunity through affirmative action in personnel actions
  • Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures (SOPs, safety procedures and biosafety protocols)


The following are minimum requirements related to the Supervisor, Electronic Submissions position.

  • Bachelor’s degree (BA/BS) in Business Administration or related discipline required.
  • Minimum of two years of supervisory experience.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • This position requires a self-motivated person, with a naturally curious mindset and a very high level of interpersonal skills.
  • Previous experience with interfacing with customers would be seen as a plus. Requires great attention to detail.
  • Ability to work well in a team environment as well as independently. 
  • Ability to adhere to timelines. 


About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.


About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


For more information, please visit


Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Cleveland
Nearest Secondary Market: Mansfield

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