In conjunction with users, analysts and other IT Project Managers, where applicable, is responsible for the configuration, administration, implementation and support of corporate PeopleSoft application to meet the needs of Charles River globally.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Participates as part of team to define the design, implement, support and test the solution through the system development lifecycle.
•Manages the day to day system administration of the application.
•Liaises with operational database administrators to ensure application performance is optimal.
•Liaises with vendor or developers to ensure that issues are resolved in a timely fashion
•Authors, updates or assists in the development of system documentation.
•Implements system in accordance to the defined project timelines.
•Participate, where required, in testing & validation of the application.
•Follows a common system development lifecycle (SDLC) used across IT.
•Ensure solutions are transitioned smoothly through the production cut-over process.
•Lead training and / or ensure effective knowledge transfer to those responsible for training use of the new solutions such that adoption and value realization is optimized.
•Provide timely and effective level 3 support for application related questions. Plan, fix & implement patch releases as required and governed. Manage user expectations through timely communications.
•Participate in the development and communication of departmental systems, SOPs, policies and procedures.
•Support the policy of equal employment opportunity through Affirmative action in all personnel actions.
•Perform all other related duties as assigned.